Medical Assistance Coordinator - Insurance Sector

Summary about this job

Detail information about job Medical Assistance Coordinator - Insurance Sector. Terms and conditions vacancy

• Strong listening and verbal communciation skills are essential
• The ability to multi task & perform under pressure.
• If you are well travelled, we want to hear from you!

The Opportunity
 
We are seeking a Customer Focused, Fast Thinking, Compassionate, and professional candidates to join an innovative, fast-growing, highly skilled team of Emergency Assistance Coordinators in a company boasting a great team environment, a fantastic culture, and benefits!
 
A global expert in emergency, travel and insurance assistance, this company is at the forefront of the industry and internationally recognized as being instrumental in assisting corporate and leisure travellers to manage health-related incidents. When things hit the fan medically or from a security perspective, travellers call their Health Insurer for help and it is our client who delivers that help (not the insurance company). 
 
Their business continues to grow domestically and internationally. In this role, you would be a key part of a highly skilled team of representatives taking on 4 x 10 hour shifts on weekly basis (alternating day/night shifts as required), coordinating emergency calls from all over the world and directing emergency evacuations, medical cases, and travel assistance requirements by guiding the call through the process and putting together a case plan together with your team of medical experts to deliver supreme service to the traveller in need.
 
What are we looking for?
 
To be honest, a person who is well travelled, understands the challenges of leisure and or corporate /business travel, may even have had a reason to call your travel insurer for service like those we describe. Furthermore, you will be computer literate and manage to type while talking on the phone, importantly, be able to work collaboratively with a dedicated team of professionals.
 
You may well have experience working for another assistance company, work in a medical center or medical facility and be responsible for triaging activities of care, work in an travel insurance company and worked with assistance companies as a part of your role. All of the above is desirable, or quite simply, you have a passion to care and help, you have good administration and coordination skills and feel your reliability and attitude are key differentiators when you look at your peers. 
 
Core characteristics of the person we seek include;

• A courteous and conscientious person who has a real attention to detail
• The ability to work under pressure and make decisive, concise and informed decision
• An aptitude for problem-solving and ‘out-of-the-box’ thinking
• A compassionate, engaged nature and a customer-focused attitude
• The flexibility to weekends, nights and rotating shifts
• The desire to genuinely help people
• The ability to manage the challenges of phone-based support and working with others who may well be working via phone too i.e. the insurance company, the patient and potentially, nursing staff in the region that the patient needs care in.

The Opportunity
 
Forget the Police Force, this role will give you far better work stories.
 
You are joining an internationally recognized company where travel and promotion are a real possibility, a business that rewards success and remunerates well above the norm for this kind of work and importantly, a leadership team focused on you and helping you be the best you can be.
 
Based on Auckland’s Northshore, this role is incredible and we encourage you to call to discuss it sooner rather than later. Call Barry Hardy on 0276544653.