Senior Services Specialist
A fantastic opportunity for managing accounts and providing excellent customer service to our customers.
Summary about this job
Customer Service - Call Centre
Company: Digital Mobile
Location: Auckland
Work type: Full Time
Salary: n\a
Phone: +64-7-135-5511
Fax: +64-9-444-6300
E-mail: n\a
Site: n\a
Detail information about job Senior Services Specialist. Terms and conditions vacancy
- Work for a large telecommunication company!
- Fun and supportive team and CBD office
- Excellent commission on base and Phone plan
Who we are
Digital Mobile is Vodafone’s largest premium dealer, owning and operating a substantial share of Vodafone’s exclusive distribution throughout New Zealand. Digital Mobile works alongside Vodafone to create and manage channel programmes to deliver Vodafone products and services to local markets.
Digital Mobile is a subsidiary of Millennium Corp, a leading private investment Group focused on growing successful telecommunications, technology, utilities and media businesses in New Zealand and the Pacific Region.
As a Senior Services Specialist
You will be responsible for the achievement of customer satisfaction by building networks and relationships with prospective and key clients. If you love building relationships, achieving targets and working in a busy environment dealing with lots of customers over the phone, via email or face to face in a business portfolio, this role is for you!
Responsibilities
- Exceed sales targets and retention goals by developing strong relationships with prospective and existing customers
- Maintain and grow accounts within a portfolio of business customers, increasing revenue through complete solution selling
- Manage full cycle sales from prospect to close, ensuring complete and accurate information is captured in Salesforce.com
- Act in the best interest of each customer and ensure customer satisfaction by proactively addressing customer issues
- Increase focus on retention and on-going customer satisfaction to protect and grow revenue base
Skills and Experience
- Proven experience in a sales/customer facing role in a business-to-business environment
- Experience within telecommunications industry is preferred
- Strong track record in sales, specifically in solution selling
- Ability to establish and maintain excellent working relationships with customers as well as internal/external teams
- Strong organisational skills and the ability to manage multiple priorities in a fast-paced, changing environment
- Self-starter who can build relationships quickly and can think on their feet
We will provide on-going training and support.
If you think this role is for you, apply now or call Neha for a confidential chat at 02041170990.