Part-Time Contact Centre Representative
Do you want to be part of a passionate and engaging team that prides itself in providing exceptional customer service?
Summary about this job
Customer Service - Call Centre
Company: AA Insurance
Location: Auckland
Work type: Part Time
Salary: n\a
Phone: +64-3-611-8580
Fax: +64-6-487-9571
E-mail: n\a
Site: n\a
Detail information about job Part-Time Contact Centre Representative. Terms and conditions vacancy
- Award winning well-being programme
- Kenexa finalist ten years in a row
- Auckland City Centre location
Are you wanting to be part of a role that actually makes a difference? Then look no further as the AA Insurance Contact Centre will be the start of your new exciting career within the insurance industry. As well as working for an award winning company, we have great staff benefits and have a genuine company culture which is reflected in everything we do.
What's on offer:
- A strong focus on training, staff developments and internal promotions
- An award winning wellbeing programme
- Annual salary reviews and bonus schemes
- Fantastic discounts on our insurance products and at a number of retail outlets
- Fresh fruit deliveries weekly
As a Contact Centre Representative you will be responsible for:
- Taking a genuine interest in each customer to understand and find solutions for their insurance needs
- Working with our customers to help eliminate their stress and provided certainty.
- Pro-actively exploring a customers service and sales enquiries, looking at how you can consistently add value in every customer interaction
- Being a supportive and actively involved team player - contributing ideas to continually improve our customer experience
- Getting involved in team competitions and fun days!
You will start with 5 ½ weeks of full time paid class room training followed by 2 - 4 weeks of full time on the job training to get you up to speed. Once graduated from training, you would move onto a roster working around 23 hours per week. You will need to be available to work one of the following options:
- A half day on Saturday and Monday (10am - 2pm or 9am - 1pm) plus two full days on ideally Friday and Sunday (23 hours per week).
- Monday to Thursday 4pm - 8pm plus Friday 9am - 5pm (23.5 hours per week).
To shine in this role, you will have:
- A passion for interacting and learning about people
- A drive to deliver an exceptional customer experience in every interaction
- The self-motivation to achieve KPIs and sales targets.
- Effective communication, questioning and listening skills.
- A great work ethic and a positive attitude
As well as other accolades, AA Insurance has recently become a member of the IBM Best Workplaces Ten-Year League so this is a fantastic opportunity to be part of a highly recognised and reputable company. If you are ready to take your next step, then please apply online today! Our next intake starts on the 6th August.