Case Managers (Permanent) Wellington Region

All vacancies of New ZealandCall Centre & Customer ServiceCase Managers (Permanent) Wellington Region

The saying 'every day is different' certainly applies. Our clients come from a wide range of backgrounds and cultures.

Summary about this job

Customer Service - Customer Facing

Company: Ministry of Social Development

Location: Wellington

Work type: Full Time

Salary: n\a

Phone: +64-6-545-2828

Fax: +64-6-728-2580

E-mail: n\a

Site:

Detail information about job Case Managers (Permanent) Wellington Region. Terms and conditions vacancy

Job ID: 24761

Permanent, Full Time

We have vacancies throughout the Wellington Region - Johnsonville, Newtown and Wellington City.

A Case Manager directly supports people with Employment, Housing and Financial assistance.

What happens in a Case Manager's day?  

The saying 'every day is different' certainly applies. Our clients come from a wide range of backgrounds and cultures.

On any given day a Case Manager can meet with 8-10 people who have different needs and circumstances to confirm any income assistance, housing needs and employment opportunities. Some Case Managers will facilitate seminars for groups of 15-20 people.

Every day this role is about supporting people to:

  • Secure employment
  • Increase their skills through training
  • Manage their financial situation
  • Connect with appropriate people and organisations - to help them find their way through complicated life problems

Does this sound like you?

We are looking for Case Managers who want to work alongside clients to encourage them to take steps towards a better future. You will want to provide an excellent service to clients and will feel rewarded by their experience working with you and the goals they achieve.

What skills and experience does a Case Manager have?

No formal qualifications are needed for this role but you do need; real-life experience, able to deal with lots of people with different situations and challenges, able to communicate both orally and in writing, confident in navigating computer systems and promote online self-help systems for clients and flexibility to activities at the same time.

Would you like to be involved in changing lives?  

Please apply online with your CV and cover letter. Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the attributes/success factors listed in the job position description.

Internal MSD Employees – please apply through your myHR portal at work.  This will ensure that your myHR employee profile is visible as internal candidate.

All external applicants please apply through the apply button and upload your CV and cover letter to our applicant tracking system.

Applications close Friday 20th July 2018.

 

Position Description

http://www.msd.govt.nz/hr/documents/position-descriptions/service-delivery/regional-service-delivery/case-manager-w-i-oct14.doc

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