Support Analyst - Compensation & Benefits

Summary about this job

Detail information about job Support Analyst - Compensation & Benefits. Terms and conditions vacancy

Join our team and experience Workday!

It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.

Job Description

Workday is seeking an experienced product support analyst who has solid knowledge of Compensation or Benefits systems to provide support to our customers in their implementation and production systems.   This position requires a self-motivated, customer-focused professional with strong follow-through who consistently keeps commitments to customers and fellow employees.   In this critical customer facing role, you must ensure that each interaction is handled with a professional attitude and a superior level of service.

Workday employees expect that you model Workday's dedication to our customers. Workday customers expect that you exemplify the passionate Workday employee, who knows the right answer to their problems.

Responsibilities:

• Develop expertise to become the primary Support expert for Workday’s Compensation and Benefits software
• Liaison with Professional Services, Quality Assurance, Product Management, and Development to highlight customer issue trends and identify areas for enhanced functionality and tools
• Work directly with customers to research, troubleshoot, and resolve compensation processing and configuration issues in a timely manner
• Manage incoming case queue and maintain focus on resolving customer cases quickly and effectively in line with our service level agreements
• Document your customer communications effectively in the issue management system
• Test customer problems and log issues to development, working with developers to figure out a solution
• Effectively prioritize and escalate customer issues as required
• Participate in our 24X7 global coverage plan

Required Skills / Experience:

• 4+ years' supporting or implementing Compensation and Benefits solutions
• Additional experience in any of the following functional areas is a plus:

              Human Capital Management, Absence Management, Payroll, Time and Labor

• 4+ years' of experience supporting customers using enterprise software applications (Software as a Service companies a plus)
• College degree in Human Capital Management, Accounting, Computer Science or Business Administration, or equivalent experience
• Possess excellent verbal and written communication skills
• Able to absorb new technologies and features quickly
• Excellent analytical, problem solving, and multi-tasking skills

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