Reception Administrator Wellington Community Mental Health Teams

Summary about this job

Detail information about job Reception Administrator Wellington Community Mental Health Teams. Terms and conditions vacancy

ABOUT THE COMPANY 

Capital and Coast DHB (CCDHB) is located centrally in Wellington and has the equivalent of around 4,300 full time staff, making us a major employer in the Wellington region. We are also the leading provider of a number of specialist services, including neurosurgery, oncology, neonatal intensive care, and specialised mental health services, for the upper South and lower North Islands, a population of about 900,000 people. Our DHB has an annual budget of more than $1 billion, which we use to deliver health services directly and contract external providers to provide care, such as general practices, rest homes and pharmacists. 

Wellington is New Zealand's capital. It is a "foodies" paradise, cultural art-loving harbour city, and a place you quickly begin to call home. Wellington has been named the best place to live in the world by Deutsche Bank's 2017 study of 47 cities globally ranked. According to Deutsche Bank, it is also officially the city with the world's highest quality of life and has the least pollution of any city ranked.

ABOUT THE ROLE 

An opportunity has arisen for an enthusiastic person with passion and commitment to join our diverse teams.  You will be at the forefront of all our client and visitor interactions so it is important you are friendly, approachable, and have a natural ability to make our clients and visitors feel at ease.

The successful person will be required to undertake duties associated with the administration of our service, primarily in the reception area.  This role encompasses many different tasks so training will be given to assist in the development and enhancement of skills and knowledge required.  The role requires you to have the ability to multitask, prioritise and adhere to deadlines all while remaining calm and keeping a sense of humour.  A friendly disposition and willingness to learn is essential while previous office experience is desirable. 

DUTIES 

Ultimately, the administrator's duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.  You will be responsible for a range of activities ranging across assisting our clients and visitors with their enquiries, both over the phone and in person, generating and confirming appointment bookings for our doctors/clinicians, processing referrals and other administrative duties as required. 

• Welcomes clients and visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Direct client and visitors to the appropriate person/s
• Processing referrals
• Maintains safe and clean reception area 
• Receive, sort and distribute daily mail/deliveries
• Update calendars and schedule appointments
• Order office supplies and keep inventory of stock
• Offering administrative support across the organisation.
• Perform other administration duties such as filing, photocopying, faxing

SKILLS AND EXPERIENCE 

• Excellent customer service skills
• Exceptional attention to detail
• Strong typing and computer skills – Microsoft Word, Outlook and Excel
• The ability to work well in a team
• Strong multi tasking skills and be able to work well under pressure
• Excellent verbal and written communication skills, and effective time management techniques.
• Excellent prioritisation and administration skills
• Solution focused 

BENEFITS

Capability development is a high priority for CCDHB. Professional development opportunities are a given, as well as the ability to upskill and to take on other roles. People and their skills are highly valued at CCDHB.

Staff benefits include discounts from many companies throughout the region, access to a cost-effective gym including exercise classes and use of two low-cost holiday homes at Taupo. 

HOW TO APPLY

Applications will not be accepted via email. All candidates applying for any of our current vacancies must complete an online CCDHB application form by clicking the 'Apply Now' button. 

Applications close on 3 August 2018. Please ensure your uploaded CV and cover letter is in either Word or PDF format. For further information on this role, please email [email protected] and please indicate the vacancy number (SS146-18) and job title in the subject line.