Triage Specialist

Summary about this job

Detail information about job Triage Specialist. Terms and conditions vacancy

• Help people in their journey in returning to work
• Work with our Claims Advisors giving your expert knowledge to help people
• Customer service position within a company who genuinely cares about its clients

icare has embarked on a new and unique partnership relationship with Employers Mutual. Our shared purpose is to deliver a new, empowered and empathetic claims model that delivers the most optimal outcome for injured workers and their employers. Together we will be bringing the best of the strategic, focus oversight and direction of icare together with the operational excellence of EML to create a world class customer experience.

The new claims service model has been designed to offer a more personalised customer experience. We are committed to offering our customers a broader choice of contact channels which focus on providing customers with the right care at the right time. We want you to be part of this exciting journey, working with our team at EML to bring this world-class claims experience to life.

THE OPPORTUNITY

Your role will be to assess and evaluate customer's health and injury concerns and ensure they are directed to the most appropriate claims specialist team. Your in-depth knowledge of medical terminology, causation and symptomology will ensure your success in this role. We want you to be part of this exciting journey from the very beginning as we bring our world class workers compensation claims experience to life.

ABOUT YOU

• You have previous experience within Allied Health or related industry
• You are empathetic and passionate about providing great customer service
• You work independently but also collaborate and share your experience and learnings
• You have superior written and verbal communication skills
• You can identify risks and gather further detail to predict their impact
• You make decisions that are focused on successful outcomes and solutions for the injured worker and employer
• You are analytical and have strong planning and organisational skills
• You embrace change with confidence and are comfortable with working in a multi-system environment and have great attention to detail
• You are adaptable and flexible and willing to contribute across the organisation
• You have nursing, allied health or similar experience

YOUR RESPONSIBILITIES

• Ensure optimal operational efficiency and customer satisfaction in the provision of Support Centre services
• Assess worker injuries and triage to a claims segment that will deliver tailored services to meet specific customer needs, ensuring the injured worker is at the centre of the decision
• Liaise with each stream and stakeholders across the organisation to ensure continuous improvement and optimal case management

Our Support Centre is open for customer enquiries and lodgement of claims between 7am and 7pm Monday to Friday.  We also operate Saturdays between 8am and 5pm.  Successful candidates will be allocated shifts on a roster basis according to business needs.

If you are passionate about making a difference to people in their greatest time of need, then we want to hear from you. Come and share EML’s vision of ‘helping people get their lives back’ as a valued employee in this exciting new scheme.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. You'll find our supportive culture, rewards and career development makes EML a company you’ll want to be a part of. To find out more, please visit www.eml.com.au

Or contact Jo Aitken on 02 9001 5654 or at [email protected]

SK938876A