Case Management Specialist - Mental Health

Summary about this job

Detail information about job Case Management Specialist - Mental Health. Terms and conditions vacancy

• Organisation who offer the best employee perks in the industry
• Work with market leading systems
• Have a direct positive impact on your clients lives

Your new company
This market leading insurance organisation are seeking an experienced Mental Health Claims Consultant to join their passionate Workers Compensation team. This company are currently in a great position within the market and are offering huge opportunity for career progression and stability, alongside a competitive salary. This is an exciting, permanent opportunity to join this company on their rewarding and successful journey.

Your new role

• In your new role you will be responsible for managing the end to end claims process of your own portfolio of Mental Health claims in a deeply empathetic manner.
• You will be required to ensure that claims are processed and managed efficiently through detailed investigation and effective interpretation of, and adherence to policy.
• You will be working in a fast-paced environment and your role will include but not be limited to proactively planning hospitalisation needs, assisting with high volumes of calls, dealing with various claims documents, liaising with Injury Management Specialists to deliver claims to finalisation and overall provide and exceptional level of customer service.
• You will be required to make solve complex and sensitive problems - using a tailored method for each case to do so.

What you'll need to succeed

• As the successful applicant, you will have a background in Allied health.
• You will have extensive experience in end to end Case Management within Workers Compensation or Psychological/ Mental Health claims.
• You will demonstrate a strong ability to handle complex and sensitive situations with an empathetic and solutions orientated approach.
• This role will require you to be extremely resilient and patient in order to achieve sustainable outcomes. You will have genuine passion for helping others, alongside strong customer service and communication skills. Additionally, you will be able to demonstrate advanced conflict resolution and negotiation skills.

What you'll get in return
On offer is the chance to join a continuously growing organisation, offering endless opportunities for a successful and rewarding career, with a good reputation for looking after their staff. You will gain the opportunity to work with some of the industries most valued people and leverage of such exposure. You will be provided with on-the-job training and inductions, and continuously supported in career development thereafter.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Shane Finnerty now on 02 9049 6950 to discuss in more detail.