Customer Service Support Consultant - Immediate Start available
Join our outstanding Customer Support Team. Kick Start your career/make the move to a global leader. Immediate Start available to the right candidate
Summary about this job
Customer Service - Call Centre
Company: Software of Excellence
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-7-1889-9249
Fax: +61-2-2318-4091
E-mail: n\a
Site: n\a
Detail information about job Customer Service Support Consultant - Immediate Start available. Terms and conditions vacancy
- Ongoing Full Time Positions
- Join an outstanding Customer Support Team
- Salary $49k increasing to $53k after successful completion of probation
Due to continued growth within Software of Excellence, multiple opportunities have become available for Customer Service Support Consultant focussed on providing outstanding experience to our valued customers.
· Permanent Full Time Position.
· Our operating hours are 6.30 a.m. to 8.00 p.m., flexibility in working hours will be required.
· We are situated next to Blackburn Train Station, a short 25-30minute train ride from Melbourne CBD.
The Company:
Established in 1988, Software of Excellence (SoE) is a world beating success story, and has developed into an important part of a Fortune 500 company (Henry Schein). Since the organisation was first formed, SoE have delivered continuous clinical and practice management innovation, resulting in a range of practice management and digital imaging applications designed to meet the demands of today's dental professionals.
What you will be doing…
As a member of the Customer Support Team, you will be responsible for managing inbound telephone and email support questions from clients across Australia and New Zealand, which may include;
· Level 1 Support Enquiries
· Educating customers how to use SoE software
· Escalating complex / level 2 enquiries to experiences team members
We support you with new starter training program, a dynamic and supportive team/Team Leader as well as the tools required to effectively engage with our customers such as remote access to customer sites to help with education and issues resolution.
About you...
To be successful in this role you will be able to demonstrate a professional & friendly manner with a drive to achieve positive outcomes for both SoE and our customers
You will also possess:
· Positive “can do” attitude
· Fluency in English – both written and verbal
· Motivated to achieve set KPIs including customer satisfaction ratings, call time, adherence to schedule, ticket creation & closure and first call resolution.
· Strong problem solving skills
· Full working rights within Australia
What is in it for you?
· Competitive starting salary of $49k for your first 6months, increasing to $53k upon successful completion of probation.
· Recognition of outstanding service delivery and great attitude towards our customers, teams and organisation.
· Regular coaching and development to ensure your success
· Excellent onsite facilities including equipped kitchen, fresh fruit and coffee machine.
· Staff benefits program
If this sounds like you and you wish to be part of the Software of Excellence team, take the next step in your career and apply now!