Customer Service Champion

Summary about this job

Detail information about job Customer Service Champion. Terms and conditions vacancy

New Aim is a privately owned International Trading Company headquartered in West Melbourne. We specializing in e-commerce and we are one of Australia's fastest growing trading companies. New Aim is a dominant distributor for household product in the whole country.

You'll be involve with the following:

• Managing inbound customer enquiries regarding orders and products via phone and email
• Helping customers when assistance is required with follow up from start to finish
• Making courier enquiries if parcels are lost in transit and etc.
• Problem-solving including offer resolution for complaints or warranty claims

You must have: 

• Strong work ethic and a great attitude to learn
• Enjoy following process and solving problems
• Strong attention to detail
• Good computer knowledge and typing skill
• Be a team player but work autonomously when required

Not necessary but will gain advantage if you have:

• Relevant experience working in a customer service/call centre role
• Willingness and desire to learn and grow with a company
• Basic written and verbal Chinese language skills
• Basic understanding of supply chain

Your benefit:

• Opportunity to work in a fast growing company with competitive remuneration
• Full, ongoing on-the-job training
• Generous staff purchase for more than 2000 types of household products
• Gain exposure to all aspects for online retail
• Future opportunities to progress within a rapidly growing company

This is a fantastic opportunity for someone looking for a change or starting their career. It’s a contract position starting early September till end of January 2019 and may become permanent position for the right candidate. If you think you are the right candidate, please press apply to submit your resume, we want to hear from you!