Business Process Analyst (Telecom)/AUS Citizen

Summary about this job

Detail information about job Business Process Analyst (Telecom)/AUS Citizen. Terms and conditions vacancy

• 1 Year Fixed Term Contract
• Parramatta/North Sydney Location
• Six Sigma Green Belt

Job responsibilities

• Drive Process workshops along with team members & capture Voice of Customer
• Understand Customer requirements & Build E2E Telecom Business Processes based on eTOM, ITIL & Industry Framework i.e. Service Delivery, Service Assurance & Billing
• Map processes using ARIS, Visio or any other process modelling tool
• Define KPI measurement & monitoring framework for E2E Telecom Business Processes
• Lead Improvement program in managed services operations by deploying different improvement methodologies like Lean, Six Sigma
• Understanding different data structures/data bases; Drive data measurement & analysis to deliver SLA/KPI performance reports
• Create Case studies and work instructions of process deliverables
• Track report and manage process changes

Qualification

• E. / B. Tech in Electronics & Telecommunications, Industrial Engineering
• MBA in Operations / Finance (Optional)
• Six sigma green belt
• ITIL / eTOM certification
• Data Analytics Certification if any

Work Experience

• 5-10 years of experience in Telecom Process design & process consulting
• Ability to interface with senior leadership team and global consulting experience
• Experience in Delivering Process blueprint / architecture for Greenfield Operators or matured telecom operators
• Hands on experience in building KPI dashboards & SLA Performance report enabling jeopardy management
• Experience in driving improvement initiatives & delivering business benefits
• Hands on experience in using eTOM, ITIL & Industry frameworks
• Excellent Understanding of Service Delivery, Service Assurance & billing processes of telecom operator - Enterprise, Wholesale or Retail
• Good Understanding of Telecom Wireless & Wireline Product portfolio - Mobile Prepaid, Postpaid, MPLS, ILL, IPVPN, UCC etc.
• Experience in driving data analysis using excel, Minitab or Microsoft Access

If this sounds like you, APPLY NOW !!

Or reach out to Ankit Sharma in our Sydney Offices via [email protected]

“Ajilon is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds”