Claims Assessor - Full Time
Whilst responsible to the insurer, we are responsive to claimants, clients and their brokers across Australia. Location: Sydney CBD
Summary about this job
Other
Company: Fullerton Health
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-3125-1656
Fax: +61-2-7962-2190
E-mail: n\a
Site: n\a
Detail information about job Claims Assessor - Full Time. Terms and conditions vacancy
- Fullerton Health Corporate Services
- 3rd party administration solutions for corporate and retail clients
- Great opportunity to gain valuable experience - develop your skills!
Fullerton Health Corporate Services (formerly CSN) provides third party administration solutions for corporate and retail clients across Australia
Together with our Singapore-based parent company Fullerton Health Corporation, we aim to be the preferred claims and insurance administrator in the Asia-Pacific region. Our core competencies include the provision of:
- Claims management services
- Online claims & administration solutions
- Insurance administration services
We take pride in our ability to handle challenging situations and always seek ways to deliver innovation to clients through a “can do” approach from all our staff. Our ultimate goal is to provide a highly responsive, end-to-end claims and administration service.
We are seeking a Claims Assessor for a full time role to provide efficient administrative support and professional, accurate and customer focused claims services for our clients in the Expatriate, Inpatriate and Travel Claims department. Ideal opportunity for a recent university graduate ( preferably Health/Medical Science or Business background) to commence their corporate career and gain valuable experience.
Responsibilities
- Ensure at all times the highest level of customer service via optimal communication, presentation and professional expertise
- Manage allocated administrative and service tasks including accurate documentation, ensuring timeframes and schedules are adhered to
- Achieve a weekly productivity level as designated by management
- Manage daily workflow to maintain client service standards / KPI's
- Interpret policy wordings and apply accurately
- Identify claims issues and make recommendations as necessary
- Establish adequate and accurate claims reserves
- Complete large loss reports when necessary
- Settle claims within company guidelines and delegated authority
- Comply with the Insurance Code of Practice
- Comply with privacy and confidentiality principles to all work practices
Requirements
- Preferably A tertiary qualification in health science, medical science business or related discipline
- A high level of verbal and written communication skills
- Intermediate Microsoft Office and CRM skills
- Demonstrated skills in customer service
- Time management and organisational skills
- Ability to use initiative/ be pro-active
- Knowledge of general business and administrative practices
As part of the recruitment process candidates may be required to attend a company funded pre-employment medical.
Please note that only suitable candidates will be contacted.
Fullerton Health Corporate Services forms part of the Fullerton Health Group who are leaders in occupational health, allied health, general practice, third party administration, emergency assistance and response.