Senior Application Analyst - Clerk Grade 7/8 - 203886 and 203887

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Detail information about job Senior Application Analyst - Clerk Grade 7/8 - 203886 and 203887. Terms and conditions vacancy

Senior Application Analyst - Clerk Grade 7/8 - 203886 and 203887 Full time ongoing appointments - x 2 positions Location: Australian Technology Park - Eveleigh About the role An exciting opportunity to contribute to Australia’s largest and most comprehensive ICT environment that supports world class education. The Senior Application Analyst contributes to the development and maintenance of large, complex corporate systems that facilitate the achievement of the Department’s core business through the use of process and technology. Working with the role supervisor, the role contributes to planning, system documentation and reporting as required. You will: Be providing third level technical support, incident and problem resolution to minimise the impact of service outages. Diagnose, analyse and resolve application related incidents and escalate issues, as needed, for follow-through with internal teams and/or external service providers. Undertake pre and post-release activities to develop a base of knowledge for incorporating into future build and release cycles Be contributing technical knowledge and/or expertise to stages of the software development process. Be undertaking testing and gathering feedback from stakeholders to improve quality outputs and reduce operational risks. Be participating in implementation planning and will assist with implementation by providing systems support throughout the implementation period. What you will bring: Demonstrated experience in end to end application support skills in a large scale enterprise environment. Significant knowledge in data analysis, databases, superior spreadsheet skills, and monitor system logs. Demonstrated ability to analyse reported incidents and recommending resolution. Demonstrated technical skills and experience in an enterprise landscape supporting highly integrated large scale enterprise applications, including a suite of technologies such as Oracle, SQL, XML, Splunk. Sound working knowledge of IT service management principles and frameworks including ITIL, process tools, frameworks, and best practice methods. Knowledge of and commitment to the Department's Aboriginal education policies. About the Department of Education The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver the best outcomes for students and to advance the wellbeing of Aboriginal people. How to apply The NSW Department of Education is committed to a diverse and inclusive workforce as an Equal Employment Opportunity (EEO) employer. We encourage diverse applicants from a range of backgrounds to apply for roles in the department. To apply for this role, please submit an application by clicking “Apply”. To apply, you will need to attach a cover letter (max. 2 pages) and your resume (max. 5 pages) in either Word or PDF format. Please address any pre-screening questions and any essential requirements. We are looking for you to demonstrate your competence in the focus capabilities as outlined in the role description in your answer, so please develop your response with this in mind. Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. This is a child-related role. If you are the successful candidate you will be required to obtain a Working with Children Check (WWCC) Clearance number as a condition of employment (if you do not already have this). For more information, visit http://www.kidsguardian.nsw.gov.au/working-with-children/working-with-children-check. In addition, your employment may be subject to the Department’s National Criminal Records Check to determine your suitability for employment. If you are called to interview you will need to provide the following: Proof of Identity information Informed Consent Form Declaration for child-related work PRE-SCREENING QUESTIONS: Describe a situation where you had to explain a new concept or subject to a client or customer and describe how you ensured that your messages and subject matter were clearly understood. (300 words maximum) Describe a situation where you used technical skills to resolve a business issue caused by bad data and what steps did you take to fix the problem? (300 words maximum). ESSENTIAL REQUIREMENTS: Knowledge of and commitment to the department's Aboriginal education policies (Please find Aboriginal Education Review – Information) Closing date: 30 July 2018 Note: A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 12 months.