CVM Channel Manager - Outbound

Summary about this job

Detail information about job CVM Channel Manager - Outbound. Terms and conditions vacancy

• Grow with us! Take your career to the next level
• Vodafone service discounts that extend to you family and friends
• Birthday leave & charity leave entitlements

At Vodafone, we put our customers at the heart of everything we do to give Australians more choice and freedom to connect the way they want.

An exciting opportunity has come about in our Marketing team as a Channel Manager - Customer Value Management (Outbound). Reporting to the Head of CVM - You will be the link between the frontline teams and the Customer Value Management team to ensure a consistent approach to managing and executing CVM initiatives and drive the business outcomes for both population and revenue. This role is to manage the relationship for the outbound frontline channels (Care and Retail) for Post-paid, Prepaid and Fixed.

Everyday you’ll be working with a vast range of stakeholders in marketing and sales to drive initiatives to our frontline to help us keep and grow our customers in a way that’s good for our customers and our business. You’ll use your knowledge of the store channel to shape the processes and communications to suit the team. You will be motivated by the talented CVM team around you who will be there to help you build insights based campaigns to reduce churn and grow sales & value.  Our environment is fast, always changing and challenging. You’ll be part of a supportive team where our people are passionate about what they do and helping each other to get the job done.

 

As our Channel Manager – CVM, you will define the strategy of how the outbound frontline channels will be used to support Postpaid, Prepaid and Fixed CVM initiatives. This strategy should support multiple commercial objectives.  Where a budget target does not exist you will work closely with the CVM segment owners to help define this. You will be involved in creating weekly forums with the channels to discuss performance and identify trends in channel performance, working with the channel teams to define & execute initiatives and opportunities.

The successful candidate will have experience in Channel Management or Marketing within Telecommunications, Financial Services or Retail Industry (although open to other industry experience in either financial or professional services). You will have demonstrated high credibility and interpersonal skills in order to work effectively with peers and Head of Level. You will be analytical in nature with a demonstrated record of using insights to improve customer experience and business outcomes along with a track record of successfully driving external teams to meet targets. We are looking for an innovative character, keen to think out of the box with a pragmatic and systematic approach.

With Vodafone, we are committed to attracting, developing and retaining the best people by offering a flexible, diverse and inclusive workplace where hard work is truly rewarded. You will have access to fantastic benefits as part of a global company, including generous leave policies, leadership development programs and opportunities to grow your career. You’ll be faced with loads of variety where no two days are ever the same in a collaborative work space that helps drive innovation.

 
The future is exciting. Ready?