ITSM System Developer
Short info about job
Company: University of Bath
Department: Computing Services
Salary: £32,548 rising to £38,833
Hours: Full Time
Contract type: Permanent
Type / Role: Professional or Managerial
Phone: +44-1458 4653228
Fax: +44-1572 6875488
Detail information about job ITSM System Developer. Terms and conditions vacancy
This is an exciting opportunity for an IT Systems Developer with a passion for IT Service Management System support to join our Service Desk team within the University of Bath's Department of Computing Services to help deliver services that support the University’s research, teaching and professional services.
Your role will be responsible for the, administration, development and maintenance of the University’s Service Management system, TOPdesk, under the management of the Service Manager (Service Desk) and with guidance from a User Group.
Following appropriate project management methodologies, you will develop the system to enhance and extend our Service Management capability, planning for future development possibilities whilst fulfilling an immediate and defined need. The system, hosted on SaaS, uses data from existing University systems to produce a user-focused, intuitive experience.
You will maintain an in-depth knowledge of IT Service Management Software, development paths, best practice and project management techniques, contributing to the University’s strategies and standards.
You will be expected to ensure systems change management is carried out in accordance with defined procedures. You will manage test environments to allow system improvements to be made with minimum impact on services, ensuring system security, sustainability and documentation is maintained.
You will provide a suite of customer driven metrics and use management information to inform and drive further system improvement.
You will be expected to contribute to discussions about improving methods of working, to follow those methods once agreed and to document and maintain those methods so they become knowledge for staff across Computing Services.
As part of our ongoing commitment to improve customer experience and continual service improvement, we are implementing policies and procedures based on the ITIL framework. Knowledge and experience of working in such a framework would be advantageous as would experience of ITSM systems in particular TOPdesk.
The University of Bath is one of the UK's top 10 Universities with an international reputation for research and teaching at the highest standards. The University's buildings are set in an attractive campus about a mile from the centre of Bath, a World Heritage City.
We are committed to personal and professional development. In addition to this we offer the following employee benefits:
- 18% employer pension contributions (8% employee contributions)
- 39 days holiday (annual leave, discretionary days and bank holidays)
- A flexible working environment
- Ofsted outstanding rated onsite nursery and childcare vouchers schemes
- Salary exchange scheme (cycle to work)
- Interest free loans for public transport seasons tickets and motorcycle purchases for commuting
- Onsite private and NHS dentist, onsite medical centre
- Discounted physiotherapy services
- Onsite parking
For an informal discussion about this role, please contact Sherilyn Elmes, Service Manager (Service Desk) by email: [email protected]
- Job Description & Person Specification
- Terms of Employment
The University of Bath is an equal opportunities employer and has an excellent international reputation with staff from over 60 different nations. To achieve our global aspirations, we welcome applicants from all backgrounds.