Front Office Manager
Grand Millennium Hotel, Auckland is looking for an experienced Front Office Manager to lead an enthusiastic and diligent team of professionals.
Summary about this job
Front Office & Guest Services
Company: Grand Millennium Hotel Auckland
Location: Auckland
Work type: Full Time
Salary: n\a
Phone: +64-4-795-6303
Fax: +64-6-101-7506
E-mail: n\a
Site: n\a
Detail information about job Front Office Manager. Terms and conditions vacancy
- Fantastic career opportunity for an experienced Front Office professional
- Working in NZ's largest Hotel and one of industries largest Hotel operators
- Full time position with an immediate start
About the Company
Millennium, Copthorne and Kingsgate Hotels are one of New Zealand's largest hotel operators and part of an expanding international network of hotels. We pride ourselves on offering an outstanding service experience at each of our 20 hotels for business and leisure guests alike.
About the role
Grand Millennium Hotel, Auckland is looking for an experienced Front Office Manager to lead an enthusiastic and diligent team of professionals. This position requires someone with drive to develop the Front Office Team. You will work closely with the Executive Assistant Manager and other departmental heads within the hotel.
Key Responsibilities
- Ensure smooth and efficient overall day-to-day operations of the Front Desk
- Provide excellent customer service as per hotel and MCK standards
- Assist guests with any enquiries, reservations and housekeeping requests
- Lead and manage a large team, including Reception and Concierge
- Ensure team is adhering to company policies, procedures and standards to ensure that guest expectations are exceeded.
Key Benefits
- Discounted hotel rates both nationally and internationally
- Meals on duty
- Access to discounted health insurance
- Career development planning and opportunities
Key Skills & Experience
- Minimum 5 years Front Office experience in a similar hotel, 4.5star plus
- Excellent communication and customer service skills
- A proven track record of training and developing staff
- Proactive and able to resolve issues confidently and methodically
- Strong numerical and accounting skills
- Ability to manage and exceed service standards
- Flexibility to work shifts including weekends
- A sound understanding of Opera PMS would be advantageous along with experience in a managerial position
- Full clean NZ drivers licence is essential
- Must hold a current General Managers licence
If this opportunity fits your experience and you want to join our friendly team, please email your CV and covering letter to: