Account Manager

Summary about this job

Detail information about job Account Manager. Terms and conditions vacancy

• Stunning office space located in Britomart
• Fast growing NZ owned tech company
• Be a part of a collaborative & engaging team environment

About the business

Our mission is to unlock the potential of what can be shared and to create revenue opportunities for people with spare space. From the empty desk in the company office to a stunning venue available for events - we want them all to be using sharedspace.co.nz to help get the most out of their space.

Sharedspace.co.nz is an online marketplace that connects these available spaces with the right people. We are on the hunt for a superstar to join our team to help manage the growing number of businesses using Sharedspace. 

About the role

Your role will be to help our customers achieve success on our platform and have a great experience when using sharedspace.co.nz. You will work closely with our new and existing spaces to ensure that they are satisfied with the service we provide and improve on areas of dissatisfaction.

This role would suit someone who has at least a couple years experience under their belt in a similar role and great attention to detail.

This a great opportunity to join a fast growing NZ owned company as we enter a new phase of growth in the business.

We also have a shiny new website launching very soon! 

Benefits and perks

• Stunning office space in Britomart
• We promote flexible working
• Fast growing NZ owned tech company

Skills and experience

• Serve both new and existing clients, identify their needs and provide quality service. 

• Build and maintain relationships with clients

• Look after all inbound phone and emails from potential clients and current clients.

• Guide users through the site and assist with listing their space.

• Ensure all users have a positive experience using sharedspace.co.nz by going over and above to help.

• Account Management for our larger clients

• Educate potential spaces on the benefits of our using our sharedspace.co.nz

• Monthly reporting

• Provide overall support for the team

To be successful in this role, the Customer Success Rep must,

• be technically savvy,

• be a self-starter,

• be self-motivated,

• have excellent communication skills - both verbal and written,

• willing to think outside of the box and be pro-active,

• be a team player,

• have at least 2 + years experience in a similar role or industry,

• be able to work permanently in NZ 

If this sounds like you then send your CV through to us at [email protected] or call on 0221761096 if you have any questions about the available role. We look forward to hearing from you.

Happy Sharing.