Support Account Manager
Customer facing technical support role, growing dynamic business across our premium product.
Summary about this job
Account & Relationship Management
Company: Verizon Connect
Location: Canterbury
Work type: Full Time
Salary: n\a
Phone: +64-6-973-9050
Fax: +64-4-655-6280
E-mail: n\a
Site: n\a
Detail information about job Support Account Manager. Terms and conditions vacancy
- Autonomy and flexibility
- Diverse range of products
- Global organisation - attractive compensation and benefits
Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.
As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.
The Support Account Manager will work with the corresponding Customer Success team, Customer Support, Development, Business Units, Partners and Customer personnel to understand the customer's business and technical environment andthe short and long term goals for those products the customer has deployed.
Responsibilities:
- Proactively manage technical issues according to the customer 's business priorities to avoid business critical situations
- Design and develop account management strategy documents based on customer analysis and assessment.
- Act as an escalation point for the customer and Verizon Connect personnel. About technical issues
- Coordinate or assist onsite technical resources to work toward resolution of issues with major upgrades or implementations
- Act as a support advocate for the customer on requests for new product features.
- Review Verizon Connect Fleet support policies and guidelines with the customer, including service levels and escalation procedures.
- Set up conference calls with the customer based upon their needs by location or product to track on-going activity.
You'll need to have:
- Excellent communication, organizational and time management skills.
- Excellent troubleshooting skills.
- Strong leadership skills.
- Prior successful experience delivering technology solutions to all levels within an organization, from executive management through the technical staff.
- Proven ability to engage customer on a technical level.
- Experience engaging with internal business partners and being responsible for the technical aspects of the account management-
- Strong skills in end-to-end customer and stakeholder management.
- The ability to recognize potential revenue opportunity and engage the Customer Success management team.
- A degree of technical acumen that allows the SAM to track and understand highly technical topics and scenarios.
- Even better if you have:
- Bachelor’s degree in Computer Science or equivalent experience