Consumer Services Representative

At Kraft Heinz we take great pride in our reputation for providing quality, nutritious foods to New Zealand Consumers.  We are proud to be part of the Kraft Heinz Company and together are revolutionising the food industry – we are dedicated to being the best food company, powered by the most talented people with unwavering commitment to our communities, leading brands and highest product quality in every category in which we compete. At Kraft Heinz, to be the BEST food company, growing a BETTER world is more than a dream – it is our GLOBAL VISION

We currently have an opportunity for a Consumer Services Representative to join the Consumer team within our Hastings office. With your sound background ideally from within a call centre environment, you will exhibit exceptional consumer service skills, with the ability to effectively manage and resolve consumer queries and concerns. You will have the communication and active listening skills to be able to effectively identify and resolve consumer issues in a way that meets consumer expectations and is in line with business policies. Our team works in a busy, high volume environment, as such your strong time management skills, along with your strong Microsoft office skills and willingness to work within a team environment will be critical to your success If you naturally have great people skills, can build rapport and handle complex customer queries with empathy and patience, then this role is for you.

What you bring:

• Exceptional verbal and written communication skills with a professional yet friendly manner is essential
• Great attitude with enthusiasm to learn
• Excellent work ethic
• Computer literacy with strong data entry ability
• A methodical approach to maintaining processes and procedures
• Great attention to detail
• Ability to multi-task
• Immediate start required

What we offer:

• A stepping stone role to future production management roles if desired
• Competitive salary
• The true ownership to influence the success of the World’s 5th largest food company
• A challenging environment where no two days are the same and that you’ll be challenged each and every day

• On-going opportunities for you to grow and develop as a manager within our thriving organisation

Applications close 30th of July 2018

Only people who are eligible to work in New Zealand or who are certain they can gain eligibility through immigration processes should apply. Evidence will be required.

Heinz Wattie's Ltd is committed to a drug and alcohol free workplace. The successful applicant will be required to undergo a pre-employment drug test.