Customer Support Analyst - 5 month contract
Fraedom - a VISA entity - is a Fintech company providing payments and transaction solutions to corporate customers in a B2B space.
Summary about this job
Other
Company: Fraedom
Location: Auckland
Work type: Full Time
Salary: n\a
Phone: +64-4-920-9627
Fax: +64-9-798-8992
E-mail: n\a
Site: n\a
Detail information about job Customer Support Analyst - 5 month contract. Terms and conditions vacancy
- Team of 260+ in swanky CBD Auckland offices
- Hired 100 Roles in Auckland – 2017-2018 Financial Year
- 2018 – Winner of Best ICT Team culture II 2016 - Winner of Employer of the Year
VISA is the parent company - Fraedom has been recently acquired by VISA.
At Fraedom, we're passionate about freeing you from unnecessary hassle when it comes to managing business spend. Globally more than 155,000 organisations leverage our technology in 178 countries to save money, free up staff and increase control.
Continuing our growth path, we are looking for a Customer Support Superstar.
Working as part of a team, the Customer Support Analyst is responsible for the effective and efficient handling and an end to end lifecycle management of Customer Incidents. The Customer Support Analyst will also draw on their skills as a service professional using their initiative and natural flair to resolve Customer Incidents within agreed SLAs and expectations.
Key to this position will be customer awareness and responsive to the customer needs.
Skills that Fraedom is looking for: -
- Proven customer support experience, especially in an IT product environment
- Proven analysis experience
- Experience working with teams across multiple time zones
- Experience in transactional systems e.g. banking, finance, telecommunications, etc. would be advantageous
- ITIL certification
- Strong analytical and troubleshooting and ability to resolve issues
Key Attributes
- Strong customer focus and ability to communicate professionally
- Capacity to build and maintain strong work relationships
- Good inter-personnel skills, a positive attitude and self-motivated
- Exceptional time management ability
- Attention to detail
At Fraedom we have a culture that is dynamic, growing and fun, providing an environment for people who enjoy challenges and success. We have a breakout area with Table Tennis, Foosball, X-Box, and our very own beer brewing machine and many social groups to join and continue sharing your hobby with your colleagues and team members.
You are someone who can work autonomously and within a team on time-critical tasks, are self-motivated, good inter-personal skills, positive attitude and have attention to detail.
So, apply today and become a part of the proud Fraedom family.