License Analyst - Digital Transformation
Our Digital Transformation Analysts work as a team with a hands-on collaborative approach supporting teams of tele-consultants and licensing analysts.
Summary about this job
Business/Systems Analysts
Company: Accordo Group
Location: Auckland
Work type: Full Time
Salary: n\a
Phone: +64-3-289-8433
Fax: +64-9-270-3844
E-mail: n\a
Site: n\a
Detail information about job License Analyst - Digital Transformation. Terms and conditions vacancy
About the business
Accordo Group has developed infrastructure and processes to assist international software vendors with delivering customer value, assisting with cloud migration, managing license compliance, software maintenance programs and optimising IT infrastructure environments. This includes a Software Asset Management (SAM) Call Centre which provides a workflow and data capture facility for outbound calls to customers and analysis of a customer's license ownership position and IT environment.
About the role
The primary purpose of the role is to act as a subject matter expert by reviewing current state of a customer's IT infrastructure and providing recommendations allowing the customer to then make an informed decision about the future state of their IT infrastructure specifically focussing on cloud infrastructure.
In addition, the Analysts manage complex licensing tasks and high-level escalations received via internal and external customers. They also create and develop new processes and refine existing processes to improve production flow and customer satisfaction.
The ideal candidate will have experience working with customers providing software licensing expertise and guidance on Azure /Office 365 migration. A solid understanding of fundamental networking and computing concepts (i.e.server clustering, disaster recovery, firewalls, cyber security, etc.) is essential.
Key Responsibilities:
- Maintain up to date licensing knowledge and track new product releases and licensing changes
- Resolve licensing escalations from internal departments and external customer touch points
- Provide basic technical customer support for both internal and third-party technologies
- Produce reports to analyze customer environments and provide recommendations
- Communicate directly with customers as required via both email and conference call
- Produce and refine licensing and process resources for reference and training purposes
- Assist with process creation/process redesign and Identify process improvement opportunities
Skills and experience
Desirable Knowledge, Skills and Experience:
- Strong written and verbal communication
- High level of licensing software assessment management (SAM) and compliance knowledge
- Ability to structure and write resource documentation
- Microsoft Certified Professional (MCP) certification desirable.
If this sounds like you, please press 'APPLY NOW' and submit a tailored cover letter and a copy of your CV.
Application closes Friday 27 July 2018.
Please note for this position you need to be a NZ Residence visa holder or a NZ Citizen.