Client Support Specialist

Summary about this job

Detail information about job Client Support Specialist. Terms and conditions vacancy

Who are we

We are a tech company that exists to help businesses succeed. Our team is continually growing, inventing and disrupting conventions. We believe businesses can do amazing things - it's our job to help them. This is MYOB.

The MYOB way

We simplify, we collaborate, we find new ways to innovate, we set goals, we smash goals and we always make the call. It’s the way we do things around here. We are inspired, authentic, and in the know… This is the MYOB Way.

Are you ready to go boldly?

The Opportunity:

The heart of this role is to provide expert payroll support and advice to our New Zealand SME clients around all things payroll. You’ll join our small, tight-knit team of client support experts and add your drive, capability and flair to a star crew. You don’t need to be a payroll expert to join - we’ll help you to become one!

The role:

MYOB are looking to hire talent with fire in their bellies and customer service on their minds. You will be responsible for empowering our customers and partners to also become experts in all things payroll. You'll play a pivotal role in our customers making key business decisions through the interactions and support you provide. While we see this an important role, and one we take seriously, we have created a fun, relaxed and supportive environment to do it in.

What you will bring:

• You are a customer service champion. You have the drive and desire to resolve any issue in order to make our clients successful. It's your "itch" that needs scratching.
• In our eyes as a customer service advocate, your communication game needs to be a strong! That goes for both written and spoken...after all you will be answering our customer’s complex queries over the phone, face-to-face, through emails or chat.
• You are interested in learning everything there is to know about Australian Payroll and helping to support leading Payroll products. Don’t fret you don’t need to be a Payroll expert already!
• You've a strong interest in all things technical. You're certainly not the type to blink twice when we mention Cloud computing principles, Windows operating systems and Microsoft Office applications.
• This team is about building success, continuous improvement and really capturing what it means to the voice of the customer. To be considered a great fit for MYOB you'll want to learn, be willing to try new things and be comfortable working with pace and energy!

In addition to a competitive salary package, you’ll enjoy the opportunity to work in an environment that supports staff development, progression and innovation.
On top of that, you’ll get to work in our brand new office - which comes equipped with professional espresso machines, a library, games room and awesome breakout areas to name just a few highlights.

If you want to work and collaborate where opinions are valued and your ideas can make a difference, you should work at MYOB.

We are an equal opportunity employer and value diversity at our company.