Customer Service Consultant - Health / Medical Insurance Industry
Tonsillectomy, robotic surgery, CAT scans, ultrasounds, opthamology. Interested in medical terminology - but don't want to be a doctor or a nurse?
Summary about this job
Customer Service - Call Centre
Company: Chandler Macleod NZ
Location: Auckland
Work type: Full Time
Salary: Circa $47,000 + benefits
Phone: +64-3-689-4285
Fax: +64-3-165-5883
E-mail: n\a
Site: n\a
Detail information about job Customer Service Consultant - Health / Medical Insurance Industry. Terms and conditions vacancy
- Monday to Friday; Standard Business Hours
- Central City Location - close to ferries, trains and buses
- Excellent benefits, including additional leave and wellness bonuses
Your career in insurance starts here!
Our Client:
A leader in health insurance within New Zealand, our client is a proud, values based organisation. Their leading technology, innovative products and offerings and high level of service has seen their customer base continually grow.
The Role:
This role involves taking inbound calls from existing customers who are calling to find out their eligibility to make a claim. You'll be gathering key information and providing extensive information around policies and assessing a wide variety of claims. Calls can range from simple procedures through to more complex surgeries.
With an interest in medical terminology and understanding of the human body, coupled with strong customer service skills - you'll be rewarded in a constantly evolving (for the better) environment.
We are looking for:
- Solid experience in customer service (not the type of person to jump from one job to another without genuine reason)
- Ability to relay complex information to customers in a way that they understand
- Emotional intelligence and resilience
- Excellent problem solving skills - with the ability to make sound judgements and decisions
You'll be rewarded with:
- Excellent training and induction
- Free health insurance and discounts on travel and pet insurance.
- Excellent wellbeing programme - you can earn up to an additional $1,000 by participating in their wellbeing programme. This includes getting to work in a sustainable way, getting involved wellbeing seminars and health checks - making use of the subsidised fitbit they provide when you start
- 4 weeks leave per annum + 1 "Life Admin" day + the opportunity to "cash in" on securing up to an additional 2 weeks leave (great for a long trip overseas!)
With an immediate start date, and future start dates lined up (aligned to their four weeks training) - register with our team today to find out more.