Customer Care Specialist
• 20 hours per week, permanent part-time position • Based in Ellerslie • Great benefits including full gym membership
Summary about this job
Customer Service - Customer Facing
Company: YMCA of Auckland Inc
Location: Auckland
Work type: Part Time
Salary: n\a
Phone: +64-3-648-7873
Fax: +64-3-902-3266
E-mail: n\a
Site: n\a
Detail information about job Customer Care Specialist. Terms and conditions vacancy
- 20 hours per week, permanent part-time position
- Based in Ellerslie
- Great benefits including full gym membership
About the Organisation
YMCA employs around 700 employees across Auckland, Hamilton and Tauranga. We have a diverse range of operations including facility management, health and fitness, early childhood education, OSCAR, accommodation, outdoors, recreation, aquatic, fundraising, education and youth programmes. We provide something for everyone.
About the Role
Based at YMCA Ellerslie Recreation Centre, this role is responsible for delivering administration support and frontline customer service, retail, programme and membership sales. The hours of work will be Wednesdays and Fridays evenings with some occasional Sunday shifts. The ideal candidate must be an experienced customer service representative with availability to start asap, so don’t waste any time in applying!
Duties
- Provide frontline reception services including customer queries and cash handling
- Perform administration and data entry tasks associated with customer enrolments, memberships, bookings and subsidies
- Shift cash up and reconciliation
- Sales duties, such as selling all programmes, services and retail items offered within the Centre
- Build strong member relations through consistent and professional customer engagement
Skills and Experience
- Excellent communication skills
- Ability to work independently across all cultures and ages
- Proven sales experience, with ability to up-sell and cross sell products and services
- High degree of customer service experience – minimum 6 months
- Telephone handling experience
- Cash handling and reconciliation experience
- High degree of computer literacy, including intermediate working knowledge of Microsoft based programmes (database experience would be an advantage)
- Accurate and efficient data entry skills
- Proven time management and administration skills
- Knowledge of the recreation and fitness industry – preferred but not essential)
Culture
YMCA is able to offer great opportunities for personal development and career advancement. We provide real career pathways and jobs that are not just ‘lifestyle choices’ in a fun, community-focussed environment.
YMCA Auckland is committed to Child Protection and the safeguarding of children and young people in our care and it is our expectation that all staff will operate in a way that reflects this intent.
The successful applicant will need to return a satisfactory Police Record Check before commencement of Employment.
Benefits
- Full gym membership across multiple locations
- Access to employee discounts across various YMCA programmes
- Comprehensive, ongoing personal & professional development programme.
- Car parking provided