Customer Service Consultant
Multiple positions available within our busy call centre where you will support one of our key partners and their customers.
Summary about this job
Customer Service - Call Centre
Company: Hays Talent Solutions
Location: Auckland
Work type: Full Time
Salary: $35,000 - $49,999
Phone: +64-4-403-9261
Fax: +64-7-142-4803
E-mail: n\a
Site: n\a
Detail information about job Customer Service Consultant. Terms and conditions vacancy
- Exciting opportunity to joim the ANZ Partnership Team
- Full-time posiiton based in Auckland CBD
- Kicking goals and be your best!
Multiple opportunities have become available to join the ANZ Partnership Team as a Customer Service Consultant within the Sales and Service division. This role is inbound contact centre based where you will support one of our key partners and their customers.
On a day to day to basis you will manage high volume of customer enquiries, take payments and make amendments to different policies. This is a busy contact centre that operates 7 days a week with extended hours from 8am - 8pm Monday to Friday and weekend hours of 9am – 5pm. There will also be 3.5 weeks of full-time paid training in early September.
Key Responsibilities
- Receiving inbound calls from the ANZ Partnership (40-60 calls per day)
- Providing exceptional customer service, assisting with their queries
Skills and experience
- Understanding of general insurance
- Relationship building, customer service and communication skills
- Flexibility on the hours
- Be able to juggle multiple tasks, and work on multiple systems
- Previous experience in insurance, customer service or contact centre is ideal for this position.
Benefits
- 50% discount on Vero insurance products
- Flexible leave of up to 4 days per year
- Positive, inclusive team environment where we welcome individuality and celebrate diversity
- Ongoing learning & development opportunities
- Discounted medical insurance through Southern Cross
- Corporate discounts at multiple retailers and service providers
About the company
Kick Goals – We take action. We deliver. We own it.
Suncorp Group is home to some of Australia and New Zealand’s biggest and most trusted names in insurance, banking and superannuation including market leading brands Vero and Asteron Life. This is a place where you can make a difference in our customer’s lives through the work you do. We are down-to-earth and open and our focus is firmly on what you do, not when and where you work. Outcomes matter. Positively impacting the community is important to us
Culture
Working as part of the Suncorp Group you will have access to an unparalleled range of job opportunities across insurance, banking, wealth management and corporate services. We promote a high-performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time.
If this sounds like you, apply on Seek now! For further information please contact [email protected]
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