Customer Service Officer
Provide outstanding support to our customers ensuring high levels of service and supply of products.
Summary about this job
Customer Service - Call Centre
Company: Boehringer Ingelheim Animal Health NZ LTD
Location: Auckland
Work type: Full Time
Salary: n\a
Phone: +64-6-700-3609
Fax: +64-3-768-8363
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer. Terms and conditions vacancy
- Key support of customers
- Proactive Telemarketing
- Global Animal Health Organisation
Boehringer Ingelheim Animal Health has a vision to create a world where animals no longer suffer from avoidable diseases, because targeted prevention work will help stop them from occurring in the first place. Boehringer Ingelheim is convinced that, when animals are healthy, humans are healthier too.
To realise this vision, Boehringer Ingelheim acquired Merial, the animal health business of the pharmaceutical company Sanofi, in January 2017. The acquisition brings together two highly compatible portfolios to strengthen Boehringer Ingelheim’s competitiveness in the field of animal health.
It is an exciting time to join this successful research-driven pharmaceutical company that has a passion for improving animal and human health.
Reporting to the Distribution Manager, your main responsibilities will include:
- Customer order processing and delivery, including preparation and processing of credits
- Liaison with contract distribution warehouse
- Assisting with pricing for finance e.g. testing to see if all prices calculate correctly
- Ensure orders (local and export) are acquired and processed accurately and in a timely manner
- Develop and maintain professional customer relationships
- Proactive sale and promotion of Boehringer Ingelheim products and services
- Where necessary coordinate delivery of customer orders in line with customer expectations
- Work with Accounts Receivable Administrator to keep outstanding debtor levels at a minimum
- Sales analysis and reporting as required
- Stock reconciliations
Person Profile
Essential Skills and Experience
- Exceptional phone manner
- Proficiency in the Microsoft Office suite of products
- Experience with CRM programmes
Desirable Qualifications
- Minimum 2 years experience in Customer Services Role
- SAP experience
- Business qualifications
What we offer
Boehringer Ingelheim offers a competitive remuneration package including a competitive salary package, and lifestyle benefits including superannuation, health, life and income protection insurance and product for your pets.
We want the best to apply!
Boehringer Ingelheim is a global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and foster an inclusive environment which benefits our people, patients and communities. We are interested in the best people working for us, which is why we adopt a responsible, open-minded approach to employment.
How to apply
If you would like to be part of this highly driven team please APPLY NOW!
You must have the right to live and work in New Zealand to apply for this job.
It is Boehringer Ingelheim's policy not to accept speculative resumes from Agencies, unless the role has been released directly to the agency. If we require your assistance on any roles we will contact you at the time.