Account Manager
Responsible for managing a large Hospital Portfolio and the delivery of the contractual obligations.
Summary about this job
Body Corporate & Facilities Management
Company: BGIS
Location: West Gippsland & Latrobe Valley
Work type: Full Time
Salary: n\a
Phone: +61-8-9840-4574
Fax: +61-8-3567-9186
E-mail: n\a
Site: n\a
Detail information about job Account Manager. Terms and conditions vacancy
- Leadership | Healthcare Sector | 2 hours east of Melbourne in East Gippsland
- Experience as a senior account manager | Client Relationship |
- Excellent Remuneration | High Performance Environment | Large Portfolio
BGIS, a Brookfield Company, is a leading provider of integrated real estate management services, facilities management, professional services, project delivery and workplace solutions.
With a combined team of over 7,000+ people, we are focused on enabling innovation through the services we deliver, while actively engaging new opportunities that add more value to our clients' businesses. Globally, BGIS manages approximately 30 million square metres of client portfolios across more than 30,000 locations in Australia, Asia, New Zealand, North America, Europe and the Middle East.
The Role:
The Account Manager is responsible for providing integrated property solutions through the successful delivery of facilities management services at the Latrobe Regional Hospital.
Latrobe Regional Hospital came into existence in July 1991, bringing together the Latrobe Valley Hospital at Moe, the Central Gippsland Hospital at Traralgon and St Hilary's Nursing Home at Morwell. Latrobe is a state-of-the-art health facility with a total floor space of around 45,000 Sqm with further 200 bed expansion planned.
The role requires a proactive management approach and must ensure that BGIS is aware, resourced and prepared to meet the prospective needs of the client throughout the life of the contract.
- You will be required to manage the overall delivery and performance of the team across all locations and all areas of service delivery including; Project Management, Workplace Management, Facilities Management, HSEQ, and Subcontractor delivery.
- You will manage all matters and services in order to deliver a seamless, safe and high quality service to all key stakeholders.
- Oversee and orchestrate required inputs from across our clients business for strategic, financial and operational analysis of the portfolio as required, participating and driving the governance forums that exist within the clients business.
- Ensure appropriate governance frameworks for all Services are in place to maintain strong financial, investment, functional, and HSEQ controls, statutory compliance and standard adherence.
- This role is the principle point of contact with our client and will be accountable for ensuring that all services are delivered to the satisfaction of the client and support its strategic business objectives.
- Monitor and measure Contract Performance and promote continuous improvement using KPI assessments and analysis, customer surveys and sub-contractor interviews
- Prepare, submit and present accurate yearly budget, quarterly reforecast and monthly accruals to the client for approval.
- Provide thoughtful leadership in the area of integrated property services as it applies to the portfolio in order to provide value to the client.
- Oversee the performance and reporting function to make sure it meets the client's reporting and performance measurement requirements.
Skills and Experience:
- Demonstrated experience in corporate real estate, property or facilities management environment or at a senior executive level in a similarly complex industry.
- Management of hard services contract which includes HV, HVAC, BMS, security systems, electrical, hydraulics, lifts, fire systems, roof safety systems and medical gas systems.
- Strong demonstrated experience in ‘hands on' management of a large contract team.
- Strong Business & Financial acumen required
- Hospital experience desirable
Benefits & Culture
'Stepping Up' is an innovative and interactive talent development programme designed to help each member of the BGIS team contribute to continuous professional development. Our benefits include flexible work options, an EAP program which provides free counselling services to employees and their families, Paid Parental Leave, Study assistance and much more.
BGIS is committed to building a workplace culture that values diversity and inclusion. We actively promote and support the employment of people with disability, Aboriginal and Torres Strait Islanders, LGBTI and other diversity or minority groups.