Property Management Assistant

Summary about this job

Detail information about job Property Management Assistant. Terms and conditions vacancy

• Based at UniLodge Park Central in Woolloongabba
• Market leading student accommodation provider
• Join the inaugural team!

About UniLodge

UniLodge is the leading provider of student accommodation in Australia and New Zealand and is currently in an exciting growth cycle as demand for our services is escalating globally. With a growing portfolio of 66 properties, encompassing over 15,000 beds, it’s a very exciting time to join the UniLodge team!

About your new role

We are looking to build our casual pool of Property Management Assistants (called Customer Service Coordinators internally) at our new and exciting property – UniLodge Park Central, located in Woolloongabba. This recently opened, state of the art property will be home to 1578 students across 2 towers.

The key focus of this role is offering exceptional customer service, assisting with property management tasks, reservations, administration and with the leasing of our student apartments.

The shifts available are from 4:30pm-7:30pm, Monday to Friday and 10:00am-4:00pm on Saturday and Sunday. Please indicate your availability on your cover letter.

Reporting to the Customer Service Manager you will:

• Provide ongoing management of the apartments including inspections and maintenance requests.
• Assist with pre and post occupancy inspections and also periodic room inspections.
• Conduct room shows for prospective tenants.
• Respond promptly to requests and enquiries from agents and potential residents.
• Provide exceptional customer service to our residents and prospective residents.
• Check our residents in and out at the beginning and end of their tenancy.
• Provide general administration support such as data entry, telephone answering, incoming and outgoing mail and filing etc.

What you’ll need to succeed

• Customer service experience in the accommodation, real estate or hospitality industry.
• A QLD Certificate of Registration is essential for this role.
• Strong property management background from a leasing perspective.
• Previous experience with StarRez Property Management System will be highly regarded.
• Highly developed interpersonal skills with the ability to problem solve and manage conflict.
• A focus on service and quality with the passion to deliver outstanding experiences.
• Ability to provide evidence of a National Police Check and Working With Children’s Checks.

Benefits and Culture

As a member of the UniLodge team, you are our most valuable asset and we want to do whatever we can to help you achieve and feel valued. 

We’ll provide you with:

• A culture that is friendly, fun and collaborative.
• Acknowledgement, rewards and benefits.
• A multicultural and diverse environment.

To be number one in student accommodation, you need to attract the best people. And the way to do that is to offer a fun, energetic and inspiring work environment that gives staff every opportunity to shine. So that's what we do at UniLodge. If you've got a warm and engaging personality, and the passion and drive to really make a difference, we'd love to hear from you. Because you'll fit right in!

What you need to do now

If you’re interested in this exciting role, please send a 1 page cover letter and your CV now!

While we take a look at your application, we encourage you to get to know us a little better through our website and various social media channels.

We live by our values

We care for those in our trust.

We encourage & support diversity.

We are passionate, energetic & fun.

We build relationships on respect.

We are open, honest & genuine.