Injury Management Specialist - (Psychological injuries)

Summary about this job

Detail information about job Injury Management Specialist - (Psychological injuries). Terms and conditions vacancy

• Utilise Your Psychological Injury Management Experience
• Grow & Develop Your Career
• Work With A Dynamic Team

• Sydney location
• Utilise your psychological injury management experience in a coaching capacity
• Fast paced strategic Return to Work role
• Dealing with Psychological injuries

About us

At EML, we're passionate about helping people get their lives back after a workplace injury. We have over 1,400 personal injury specialists Australia wide, focused on achieving industry leading return to work outcomes and improving work health and safety for the benefit of workers, employers and the broader community.

The Role

 The purpose of this role is to provide psychological claims management teams with support to drive performance outcomes, and to enable team members to develop the skills to deliver best practice case management.

Reporting to the Group Manager, this role will be responsible for improving Return to Work outcomes for detached and front end Workers Compensation claims- Psychological Injuries. This includes coaching and supporting existing Case Managers to achieve these outcomes, review and provide feedback about current claim management practices and ensure emerging trends are identified and managed.

This person will also lead the identification of opportunities for improvement and innovation to achieve organisational objectives. The individual will work with the Strategy Team to implement projects within IFNSW (previously TMF) to achieve improvements in our Return to Work outcomes.

Further responsibility includes the provision of specialist advice and coaching to Team Leaders and claims staff within the segment and external stakeholders as required.

The successful person will identify high risk claims and decide on appropriate preventative strategies, work collaboratively with claims teams to develop and implement these strategies and participate in Case Conferencing and Face to Face engagements.

This role will also liaise with the Actuarial Services team and other business units to support the development and maintenance of reporting solutions as well as initiate, develop and deliver specific learning initiatives to the claims teams to improve their RTW skills.

 Your responsibilities will include but not limited to

• Document, maintain and improve the segment strategy to ensure it maximises achievement of segment objectives and targets
• Analysis of the psychological claims portfolio to assist teams understand the claims making up the portfolio and identifying cohorts that would benefit from the application of targeted strategies
• Leading the development of strategies to address targeted segment cohort. Maintaining, reviewing and updating the segment strategy in keeping with IfNSW’s Operational Plan
• Supporting and coaching claims staff, Team Leaders and Managers, and ensuring the delivery of claims management performance improvement initiatives.
• Provision of segment performance monitoring and reporting for segment leaders and managers
• Develop and deliver Provider training and resources as required to support the objectives of the segment
• Support the business in achieving required standards (e.g. Critical Service Standards, icare IfNSW requirements, and legislative requirements)

Skills and Experience

 Excellent demonstration of the ability to apply the NSW Workers compensation legislation and the associated guidelines and regulations

• Excellent oral and written communication skills
• Sound understanding of the  icare IfNSW contract requirements and performance measures
• Competently utilises software and databases, including Microsoft Word, Excel, and Outlook
• Demonstrated experience in claims and/or injury management
• Experience in working with and developing Agencies and Panel Providers
• Experience in providing training and creating resources and initiatives
• Project experience is desirable
• Psych background is essential.

What we can offer you

We are committed to supporting our hard-working people by investing in their professional development, long term career opportunities and providing generous employee benefits. These include – but are not limited to - extensive L&D support for career growth, great work/life balance, social events and lunchtime sports. Other benefits, such as 17.5% annual leave loading, Rostered Days off and career breaks, are why we are regarded as one of the best employers within the Industry.

For over 100 years, the people of NSW have put their trust in EML for their workers compensation. Come and be a part of it!

How to Apply

If you meet the above criteria and would be interested in joining our team, please apply below with your updated CV and cover letter. For a confidential discussion please contact Thomas Brown - [email protected]