Claim Specialist

Summary about this job

Detail information about job Claim Specialist. Terms and conditions vacancy

• Adelaide CBD office
• Permenant Role
• Exciting Opportinity

Exciting opportunity to be part of a growing organisation that specialises in Workers Compensation. Do you have a passion to make a difference and help people get their lives back after injury or illness?

• Adelaide CBD office
• Permanent Role
• Rewarding Career – passion to make a difference and help people get their lives back

THE OPPORTUNITY

Reporting to the Team Leader, the main aim of this role is to provide early, timely and personal service to injured workers and employers. This will be done through the proactive support of the injured workers and their employers through the recovery and return to work process.

In this role, you will be responsible for proactively and effectively manage all aspects of caseloads of worker’s compensation claims within the SA legislations and compliance guidelines.

Your responsibilities will include but are not limited to the following:

• Provide workers compensation advice to stakeholders such as workers, employers and providers
• Collaborate with Mobile Claims Specialists, Liability Officers, Service Advisors and other technical and support experts
• Assist the worker and employer with the claim process and providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery
• Ensure case management is in accordance with SA legislation and compliance guidelines
• Pro-actively manage rehabilitation providers and approval of rehabilitation plans in accordance with EML’s guidelines and agreed department and Return to Work SA standards
• Adopt a service- orientated approach that is focused on early intervention and the interests of workers and employers

ABOUT YOU

We're looking for people with a passion to make a positive difference and help people get their lives back.

To be successful in this role, you'll have proven skills and experience, including:

• Knowledge of the relevant worker’s compensation legislation and regulations.
• Basic understanding of medical terminology
• Customer Service and/or Office experience
• High attention to detail and organisational skills
• Effective communication and conflict resolution skills
• Negotiation and influencing
• Empathy and understanding
• Ability to earn trust in relationships with others by consistently demonstrating integrity and professional competence
• Effectively listen and understand the needs of the customer and what is important to them to enable their recovery and return to work
• Competent in the use of MS Word and MS Excel
• Strong effective oral and written communication skills

WHAT WE OFFER

We value our people and support them to do their best work by investing in their professional development.

EML provides career opportunities and great employee benefits, including:

• A vibrant, collaborative team culture
• Great work/life balance and flexibility
• A corporate well-being program
• Comprehensive learning and development support
• Competitive salary package
• 17.5% annual leave loading

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. You'll find our supportive culture, rewards and career development makes EML a company you’ll want to be a part of. If this is of interest to you, please apply now or for more information/confidential conversation please contact Katherine Romano on 03 7000 0935 or [email protected]