Case Management Specialist
Are you looking to work within workers compensation and want to join a company who genuinely cares about their employees and customers?
Summary about this job
Workers' Compensation
Company: EML
Location: Newcastle, Maitland & Hunter
Work type: Full Time
Salary: Competitive Salary + RDO + Profit Share
Phone: +61-2-3145-2687
Fax: +61-3-4668-6551
E-mail: n\a
Site: n\a
Detail information about job Case Management Specialist . Terms and conditions vacancy
- Provide world class customer service experience
- Innovative organisation with ongoing training and development
- Registered day off, Corporate Massages, leave loading and other benefits
We are looking for Case Managers to provide a world class customer service to employers and injured workers
icare has embarked on a new and unique partnership relationship with Employers Mutual. Our shared purpose is to deliver a new, empowered and empathetic claims model that delivers the most optimal outcome for injured workers and their employers. Together we will be bringing the best of the strategic, focus oversight and direction of icare together with the operational excellence of EML to create a world class customer experience.
The new claims service model has been designed to offer a more personalised customer experience. We are committed to offering our customers a broader choice of contact channels which focus on providing customers with the right care at the right time. We want you to be part of this exciting journey, working with our team at EML to bring this world-class claims experience to life.
THE OPPORTUNITY
We are looking for experienced Case Managers to provide a world class customer service to employers and injured workers, who require customised support to facilitate their return to work and recovery. You’ll find yourself working alongside a unique and talented bunch of individuals with the skills, experience and passion, all helping our customers at their greatest time of need.
ABOUT YOU
• You display empathy and are passionate about providing great customer service
• You have an ability to build rapport and the confidence of your customers that helps achieve positive outcomes for workers and their employers
• You are proactive and solution focused
• You love working collaboratively within a supportive team environment
YOUR RESPONSIBILITIES
• Providing a world class customer service experience through active listening and building collaborative relationships with each customer
• Facilitating a positive return to work experience by using your subject knowledge in workers’ compensation and/or personal injury
• Collaborating with Injury Management, Technical Specialists and other subject matter experts to collect information that assists you in making the best decision for each injured worker you support
• Conducting claim reviews, facilitating case conferences and face to face meetings
WHAT WE OFFER
We value our people and support them to do their best work by investing in their professional development.
EML provides career opportunities and great employee benefits, including:
- A vibrant, collaborative team culture
- Great work/life balance and flexibility
- A corporate well-being program
- Comprehensive learning and development support
- Competitive salary package
- 17.5% annual leave loading
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. You'll find our supportive culture, rewards and career development makes EML a company you’ll want to be a part of. If this is of interest to you, please apply now or for more information/confidential conversation please contact Jo Aitken at [email protected]