Claims Officer

Summary about this job

Detail information about job Claims Officer. Terms and conditions vacancy

• Do you want to be a part of a team that delivers market leading Claims service?
• Are you looking to for personal development and progression opportunities?
• Do you want to utilise your outstanding customer service skills?

The Role:

Working as a Commercial Insurance Claims Officer your primary responsibility is to provide a customer focussed efficient and cost-effective claims service.  This is a versatile phone based Claims Officer role where you will be dedicated to helping multi-national customers to ensure we are providing them with the right service. In this unique call centre environment, you are responsible for making decisions for our customers and progress their claim at every opportunity. This is a permanent full time opportunity based in our Sydney office.  

Key Responsibilities:

• Inbound and outbound calls from customers, suppliers and intermediaries relating to commercial claims.
• Lodging new commercial claims and managing existing claims through the team management process.
• Providing timely claim updates to customers, intermediaries and claims stakeholders.
• Reviewing reports to identify next steps for the claim.
• Communicating with various internal and external stakeholders
• Using Product disclosure statements to determine claims acceptance.
• Resolving internal and external issues and complaints
• Recording accurate claims information into claims management systems.

The Requirements:

• Demonstrated passion for delivering exceptional customer outcomes, and identify opportunities to reduce customer effort.
• The ability to take ownership and resolve customer issues
• Ability to demonstrate a clear approach to decision making where all relevant factors are taken into account.
• Superior time management skills and ability to prioritise
• Proven experience of working well within a team in a fast-paced environment
• Ability to clearly and confidently negotiate with Customers and stakeholders
• Strong computer literacy with the ability to learn multi platform claims systems. 
• Prior insurance experience is preferable however is not mandatory.

The Benefits:

• Yearly based performance incentive scheme
• Great company discounts and benefits
• Broad range of career pathways
• Supportive team atmosphere

About the Company:

Suncorp Group is home to some of Australia and New Zealand's biggest and most trusted names in insurance, banking and superannuation, including AAMI, Shannons, Bingle & Apia. We have a down-to-earth and open culture, with leaders and mentors who are accessible and willing to help you develop.  Our team of 14,500 people enjoy a wide range of health and wellbeing opportunities and give back to the community through fundraising, volunteer days and community grants.

Culture:

Working as part of the Suncorp Group you will have access to an unparalleled range of job opportunities across insurance, banking, wealth management and corporate services. We promote a high-performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time.

If this sounds like you, apply on Seek now! For further information please contact [email protected] on 02 82269659.

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