Case Manager - Claims Insurance

Summary about this job

Detail information about job Case Manager - Claims Insurance. Terms and conditions vacancy

• Join an Employer of Choice!
• Great position to build your current skill set and progress
• Central location | Great office in Collins Square | Available now

At Link Group we are dedicated and focused on providing innovative solutions to clients within the Superannuation industry.

Founded in 2000, Link Group are already in 10+ countries with 7,000 employees globally and 4,300 employees in Australia alone! We have over 4+ million members and we are the business of choice to more than 65 funds. 

Link Group offers innovative solutions and processes, combined with our proprietary technology to deliver a comprehensive financial data solution to all our Superannuation clients, servicing an underlying stakeholder base of over 10 million superannuation account holders. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

Our team will work with our clients and members every step of the way and help achieve superior outcomes through effective solutions.

The Role
As a Case Manager you are responsible for processing claims across a range of functions, including Death, Total Permanent Disability (TPD), Permanent Incapacity (PI), Terminal Illness Benefit (TIB) and Income Protection (IP). The Case Manager is a vital component of the Claims team and your primary role is to ensure that member / claimant claims are correctly set up in the initial claiming phase and paid correctly at the end of the process. 

Duties and responsibilities include but are not limited to;

• Portfolio management 
• To develop a high level of claims knowledge to ensure the best possible service is provided to the member/claimant
• Build and maintain effective relationships internally and externally 
• Ensure the processing of claims in completed in an acceptable and timely manner with 100% accuracy
• To go above and beyond for members by ensuring you fully understand the member’s circumstances, issues, needs and expectations
• Take personal ownership and accountability of claims
• Ensure all legislative requirements and guidelines are followed at all times

Skills and experience 

• Proven experience in Case Management or similar role within Group Life Claims, ideally
• Ability to effectively handle different conversations and put yourself in the members shoes
• Great organisational and prioritisation skills
• Group insurance knowledge (including Death, TPD, TIB and PI claims processes)
• Analytical and problem solving skills
• Strong communication skills both verbal and written
• Superannuation knowledge preferred 
• RG146 compliant or a willingness to undertake if required

The ideal candidate will have a strong aptitude for customer service, both internal and external, exceptional problem solving skills and the ability to work autonomously and as a team to achieve shared goals and deadlines.

At Link Group we are proud of our diverse and inclusive workforce and we are committed to providing equal employment opportunities to all candidates.

Link Group runs a successful and evolving national Corporate Social Responsibility program.  Join us in helping those disadvantaged (physically or financially), needing assistance with education, addressing health concerns affecting our society, advancing our Indigenous Australians and migrants and securing our environmental future. Together, we can make positive change locally and internationally.

Applications will only be accepted from candidates that have the appropriate rights to work permanently in Australia. Successful applicants will be required to complete background screening prior to commencement of employment.