Melbourne - Customer Relationship Manager
Love the hospitality industry but wanting to let go of property operations stress? Are you seeking exposure to a wide range of multi-national hotel ch
Summary about this job
Front Office & Guest Services
Company: Currency Select Pty Ltd
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-3-7740-9168
Fax: +61-7-3748-3632
E-mail: n\a
Site: n\a
Detail information about job Melbourne - Customer Relationship Manager. Terms and conditions vacancy
- Permanent Full-Time Monday to Friday Position - Great Salary Package
- Melbourne base - working from home arrangement
- Start ASAP – Great team to work with
Smart people. Great clients. A culture that fosters innovation, teamwork and professional enrichment. These are just a few reasons why so many individuals have built long and lucrative careers with Currency Select (previously Travelex Outsourcing). That next individual could be you.
For 15 years, Currency Select has been helping global hospitality businesses maximize their revenue performance. Currency Select - a Global Blue Company, offers industry-leading payments and integrated management Software, Services, and Revenue generation products to the hospitality and travel industries ie backpackers, International Hotel chains and car rental.
Headquartered in Sydney, NSW, Currency Select supports clients in Europe, Asia and New Zealand. No matter what we're working on, our goal is to make payments so user-friendly, insightful, and profitable that hotel management professionals wouldn't think of going back to the old way of doing things.
Client Relationship Manager
Love the hospitality industry but wanting to let go of property operations stress? Are you seeking exposure to a wide range of multi-national hotel chains? If you have a passion for training and technology solutions, Currency Select has an exciting opportunity for your consideration!
The Client Relationship Manager brings innovation and clarity to the client's experience of working with Currency Select solutions. With the highest quality service and support to clients at the corporate and property level, the CRM develops and maintains a strong ongoing relationship with each assigned client, which results in high Client Retention rates.
Responsibilities
- Develop and maintain ongoing client relationship with the Primary Client Sponsor and the Primary Client User at the hotel level and or Corporate Level.
- Responsible for the successful renewal of Client contracts through the systematic communication of Currency Select system benefits.
- Initiate planned communication processes with Client Sponsors and Currency Select.
- Ensure that all materials presented to the client meet set format standards and convey professionalism and clarity.
- Act as an escalation point for the Client or Support to ensure smooth maintenance of the business relationship.
- Through the development of a strong relationship with the Client, identify Client Training needs and potential additional products which would benefit both the client and Currency Select.
Skills
- With a minimum of 3-year experience in customer services
- Excellent communication skills both written and speaking in English.
- High attention to details.
- Ability to meet deadlines with minimal supervision.
- Must be Australia / NZ PR or citizen.
Interested? In the first instance, please send your RESUME in a WORD FORMAT from the link below. Only the shortlisted will be contacted.
For more information on Currency Select, please visit our website at www.currencyselect.com