Guest Service Agent - Mantra at Sharks
We are currently looking for motivated, bubbly and vibrant Guest Service Agent to be part of our Front Office Team, on a full time basis.
Summary about this job
Front Office & Guest Services
Company: Southport Sharks
Location: Gold Coast
Work type: Full Time
Salary: n\a
Phone: +61-7-9585-8292
Fax: +61-7-6019-1970
E-mail: n\a
Site: n\a
Detail information about job Guest Service Agent - Mantra at Sharks. Terms and conditions vacancy
- Brand new hotel
- Australia's leading accommodation provider
- Fabulous employee benefits including free parking
Mantra at Sharks opened in
March 2018.
Be part of our new hotel team!
Who are we...
Since it was founded in 1961, Southport Sharks has established itself as an industry leader and boasts a diverse range of food and beverage brands, kids' zone, gaming room, Events Centre, and a Health and Fitness Club.
The latest addition to our service offering is a brand new fully serviced hotel in partnership with leading Australian accommodation provider, Mantra Group. Located alongside Southport Sharks and central to the Gold Coast Health and Knowledge precinct, the hotel consists of 120 hotel rooms and suites, two conference rooms and a rooftop bar.
We are currently looking for motivated, bubbly and vibrant Guest Service Agent to be part of our Front Office team on a full time basis.
You will be the first point of contact for our guests, so your energy, positive attitude, genuine customer service focus and dedication to delivering service excellence are extremely important.
Your Unique Role…
- Deliver great guest experiences
- Check guests in and out
- Maintain accurate guest accounts
- Provide helpful information about Southport Sharks facilities as well as the local area
- Enter reservations
- Answer guests queries in a timely and efficient manner
- Address guest requests and handle guest complaints in a positive manner
The Checklist…
- A full understanding of SIHOT is essential
- Minimum 2 years working within a similar position within a 4-5 star hotel is preferred
- Professional telephone manner and exceptional customer service skills
- Excellent communication, interpersonal and time management skills
- A friendly and positive attitude
- Enjoy working in a team
- High level of personal presentation
- Ability to think on your feet and quickly resolve issues
- Intermediate computer skills
- The flexibility to work shifts including early mornings, evenings and weekends
If you're an energetic hospitality professional with a passion for customer service, we urge you to apply now but submitting your cover letter and resume by Friday, 6 July 2018.