Guest Services Manager
Our Guest Services Manager will manage the delivery of all Front Office, Reservations and Housekeeping services.
Summary about this job
Front Office & Guest Services
Company: The Old Woolstore
Location: Hobart
Work type: Full Time
Salary: n\a
Phone: +61-8-6253-5650
Fax: +61-2-7508-9545
E-mail: n\a
Site: n\a
Detail information about job Guest Services Manager. Terms and conditions vacancy
- Newly created leadership role
- Diverse and challenging career opportunity
- Tourism & hospitality in Tasmania is booming
We are pleased to offer an exciting opportunity to join our award-winning team at The Old Woolstore Apartment Hotel as a full-time Guest Services Manager (GSM). This newly created position reports to the Chief Operating Officer and is responsible for the oversight and management of all Front Office, Reservations and Housekeeping operations. Working closely with our Executive Housekeeper and Duty Managers as part of the hotel Operations Management Group, the GSM will be responsible for ensuring the effective administration of our accommodation operations and the motivation of these teams.
Our GSM will be accountable for meeting a variety of departmental KPIs that include wages, cost of goods sold and guest satisfaction targets. Oversight of rostering is a key element of this diverse role which also requires active participation in our revenue and reputation management, approach to Workplace Health & Safety and Emergency Control Organisation activities.
The successful applicant will be an industry professional and an experienced leader, who can clearly demonstrate they possess the following qualities:
- excellent decision-making capability;
- calmness under pressure;
- keen to take a ‘hands-on’ approach;
- willing to embrace innovation;
- excellent communication skills; and
- acts with integrity and passion.
Experience in customer service, reservations and housekeeping operations is essential and a demonstrable commitment to continual improvement will be well regarded. The GSM is a salaried position, working as part of a roster that provides seven-day coverage to suit the seasonal requirements of the hotel.
Applicants should provide a current resume and a covering letter that addresses your approach to leadership and accountability. A copy of our company Vision, Values & Focus Areas and a Position Description are available from our Group Manager – People & Culture, Linda Paynter via email at [email protected] and any questions should also be directed to Linda.
Applications close 5pm, Thursday 12 July 2018.
Please apply via the Seek link.