Reservations Direct Consultant
Providing information about our range of properties, restaurants and activities. Converting enquiries into holiday realities and direct sales.
Summary about this job
Reservations
Company: Hamilton Island Enterprises
Location: Sydney
Work type: Full Time
Salary: Free gym. Family & Friends discounts.
Phone: +61-8-5674-2507
Fax: +61-3-2599-5719
E-mail: n\a
Site: n\a
Detail information about job Reservations Direct Consultant. Terms and conditions vacancy
- Free gym in the building
- Island discounts
- Close to train station
Hamilton Island Reservations Consultants are responsible for creating once in a lifetime holiday experiences for our guests. Based in our Sydney (St Leonard's) corporate headquarters, you would be responsible for responding to all booking enquiries from our direct clients and travel agents.
As a Reservations Consultant for Hamilton Island, you will work within an energetic and customer focused team that is driven to achieve sales targets.
About The role
- Providing accurate and knowledgeable information about our range of properties, restaurants and activities.
- Converting enquiries into holiday realities and direct sales
- Up-selling 'on island' activities and flights
- Actively following up sales leads via email or phone to increase conversion rates
- Process all payments and refunds in line with deposit and cancellation policies
- Maintain excellent knowledge of island development, rates, specials and activities
About You
- Working knowledge of a Global Distribution System (GDS) will be highly regarded
- A minimum of 12 months experience within the travel or tourism industries
- Proven experience in customer service or call centre sales environment
- A demonstrated passion for sales and achieving targets
- Flexibility to work across a roster covering weekends
- Excellent written and verbal communication skills
- Exceptional organisational skills
- Able to perform tasks with a high level of accuracy while working towards sales targets
Culture and Benefits
- 2 blocks from St Leonards train station and food court
- Free staff gym and showers in the building
- Regular discounted fitness classes
- Family and friends accommodation rates
- Bright spacious office overlooking the park
- Cityscape and Harbour Bridge views
- Friendly and welcoming team
To apply, click the Apply button or visit www.hamiltonisland.com.au/careers