Customer Service Officer / Car washer
Are you passionate about customer service? We are looking for a bright enthusiastic Full Time Rental Service Officer to join our Bayswater team.
Summary about this job
Front Office & Guest Services
Company: Europcar
Location: Melbourne
Work type: Contract/Temp
Salary: n\a
Phone: +61-7-4830-5481
Fax: +61-7-2813-4883
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer / Car washer. Terms and conditions vacancy
Present in 140 countries, Europcar is one of the world's leading car rental companies. We are committed to growing the company with talented individuals who want to learn about our business from the ground up and grow with the company to develop into highly effective employees, managers and our leaders of the future. Europcar is a workplace where you have the opportunity to 'get involved', contribute and make a difference.
Europcar Australia is seeking a dedicated and proactive Full Time Rental Service Officer to join our Bayswater location. Reporting to the Station Manager this role plays a critical part in ensuring excellent sales and customer service for our clients whilst being dedicated to the growing success of the Station.
Some of the key responsibilities include:
- Opening and closing car rental contracts
- Making reservations and checking vehicles in and out as based on customer needs and in accordance with business excellence standards
- Processing of Rental Agreements, accident and damage reports
- Monitoring, tracking and organising fleet availability on a daily basis
- Good conflict resolutions skills
- Providing outstanding customer service to our valued customers
- Washing and detailing vehicles
- Ferrying vehicles between locations
- Checking vehicles for damage and refuelling
You will need to be flexible and available to work on a rotating shift roster.
To be considered for this role you will:
- Be customer centric
- Be able to work well within a team environment
- Have excellent communication skills and professional telephone manner
- Ability to work well under pressure and think quickly on your feet
- Proven experience in order processing and phone based customer service
- Excellent time management
- Strong attention to detail, accuracy and ability to prioritise
- A current and open driver's license is essential
In return, the successful candidate will receive:
- Multiple staff discounts (including Accor hotel staff discounts after 12 months)
- Employment with a company who invests in training their employees
- Supportive team environment
- Ongoing global career opportunities
If customer service is your passion and if you are looking for a rewarding career, we warmly welcome you to apply to Europcar.