Operations Manager WA - Hotel Housekeeping

Summary about this job

Detail information about job Operations Manager WA - Hotel Housekeeping. Terms and conditions vacancy

• Opportunity to relocate to Perth WA
• Full responsibility for all aspects of business and people management
• National company with rapid plans for expansion

Silk Hospitality is the fastest growing outsourced housekeeping provider in Australia with operations in Perth, Adelaide, Melbourne, Sydney and Brisbane. Silk is providing service to some of the world’s leading hotel brands and is looking for an experienced executive leader with impeccable customer service skills and a passion for working with people.

Due to the substantial growth within the business an exciting opportunity for an experience Operations Manager has become available. This role requires an outgoing, dynamic leader who will lead and assume responsibility for driving, developing and managing the team to achieve results and maintain superior service levels.

Key Position Responsibilities:

• Developing an in-depth working knowledge of your clients' organisations to truly understand their business requirements.
• Managing all the financial aspects of your business unit including annual budgeting, cost control and reporting to ensure all budgetary & qualitative KPI's are achieved and upheld.
  Developing site improvement proposals.
• Encouraging team members to develop their skills through performance planning and continuous training.
• Working closely with Site Managers to ensure all legislative compliance and standards are met to minimise risk and maximise business efficiency and outcomes.
• Responsible for recruitment, disciplinary procedures, performance evaluations, training and development of all housekeeping staff & development of each locations Housekeeping leadership team.
• Willingness to be available for additional or varying duties as required by management.
• Adherence to workplace health and safety policies and procedures, attends safety meetings or training where required.

Qualities and Experience

• Ability to recruit, train & motivate a customer service focused team.
• Advanced communication skills, both verbally and written.
• Enthusiastic, energetic, with a commitment to customer service.
• Availability to work flexibly to suit the hours and needs of the business.
• Passionate in driving continuous improvement within the operation.
• Committed to delivering excellent service & standards.
• Strong attention to detail and well organised.
• Passionate in providing friendly personalised customer service.
• A desire to learn and progress within the team.
• The ability to work independently and as part of a team.
•  'Can do' attitude.
• Previous experience in a similar role will be highly regarded.

This is a great opportunity to work for a distinguished brand and to take your career to the next level. So if you’re looking to work within an engaged and dedicated team then express your interest now!