Call Center Assistant
* Casual * Mater Hospital Call centre assistant /Food services-North Sydney Location
Summary about this job
Other
Company: Mater Hospital Sydney
Location: Sydney
Work type: Contract/Temp
Salary: n\a
Phone: +61-2-7033-8327
Fax: +61-8-6748-2956
E-mail: n\a
Site: n\a
Detail information about job Call Center Assistant. Terms and conditions vacancy
• Casual
• Mater Hospital Call centre assistant /Food services
The Mater Hospital is a leading private hospital, and an icon of the North Shore. Renowned for our quality in care and compassion, we take a holistic approach to healthcare and acknowledge the uniqueness of every patient to create a healing environment that is second to none. We are part of St Vincent’s Health Australia, the nation’s largest Catholic not-for-profit health and aged care provider and for over 105 years we have worked in partnership with our patients and their families.
The Mater Hospital is a world class facility operating over 231 hospital beds and with our Maternity unit being voted the Best Private Maternity Unit in NSW, our experienced team of healthcare professionals, care givers and support staff are equipped to provide the highest level of therapeutic, medical and surgical services.
We have an available casual psoiton in our busy room service call centre
The Opportunity
The position holder plays an integral role in the provision of food and nutrition services to patients and guests as the initial engagement point with our department and services. They are responsible for assisting patients as well as their guests and family members with meal selections via computer and telephone meal orders in a call centre located on site, or in person with patients and family in patient rooms for those patients screened as needing assistance.
Utilizing the CBORD software system, which interfaces with the patient electronic medical record they answer patient calls and enter meal orders into CBORD, providing assistance to patients with menu selections that are in accordance with their prescribed diet.
The staff member must be familiar with all telephony and computer operations, menu and diets and answers menu questions, reports process and quality issues to management and potential nutritional concerns to the Dietitian.
About You
The candidate must have:
- Great communication skills
- Eye for detail
- Excellent customer service skills
- Good personal presentation
Benefits
We offer all employees the ability to maximise their income by reducing tax payable through salary sacrificing. We also offer our employees career-pathing and ongoing development and learning.
Criminal record and/or child protection checks will be conducted and will form part of the selection criteria for this role.
We are committed to equal employment opportunity, ethical practices, and the principles of cultural diversity. As part of SVHA’s commitment to the federal government’s employment parity initiative, we strongly encourage Aboriginal and Torres Strait Islander people to apply.