Manager - Pharmacy

The Friendly Society Pharmacy provides customers, in-patients and the people of Bundaberg with high quality healthcare advice and an extensive range of pharmaceutical, natural health, fragrance, health aid, cosmetic and giftware products. Located in both Barolin Street and at the Friendly Society Private Hospital, for almost 100 years this not-for-profit community owned organisation has helped generations of Bundaberg locals on the road to good health. We famously live up to our name, providing friendly and caring service to the people of Bundaberg.

The Position

We are seeking a Manager - Pharmacy to provide technical direction and guidance to the team. This role will also be specifically responsible for tracking performance indicators for service delivery and revenue management for the hospital-owned Pharmacies. The successful candidate must strive to increase revenue and achieve business growth and customer spend, build client loyalty and secure repeat business.

Day to day duties for this role will include (but not be limited to):

• Ensuring the continuous improvement of pharmacy operations, management and documentation to maximise revenue opportunities while matching the care given to patients.
• Providing the key interface between the pharmacy and finance teams to enhance information sharing, efficiency of processes and accuracy of information to facilitate business and service excellence.
• Oversee all retail operations including stock management, customer service and promotional management
• Monitoring customer perception of their pharmacy experience and undertake data analysis and risk assessment of all changes that may negatively impact on customer service delivery.
• Ensuring both pharmacy sites are efficiently and effectively managed by visiting them regularly and monitoring their compliance with policy, procedures and standards.

The Person

Key Selection Criteria for this position includes:

• Bachelor Degree in Pharmacy and current registration as a Pharmacist in QLD
• Previous experience retail pharmacy management involving the tracking and management of key performance indicators to continually improve customer satisfaction, operational performance and efficiency.
• Demonstrated experience in clinical pharmacy operations within a hospital environment, including oncology services (Preferred)
• Expert competence in the management, consultation and administering of medication and health products within a customer focussed environment
• Strong business and retail acumen including understanding of business development and change management in a corporate environment.
• Good understanding of financial fundamentals including the ability to prepare and present business cases and financial information to allow for informed decision making.
• Thorough working knowledge of human resource management best practice and an ability to apply this in an operational context to maximise individual and team performance.
• Outstanding interpersonal and communication skills (verbal & written), and the ability to utilise these skills in engaging and negotiating with a variety of stakeholders to deliver successful business outcomes.
• Demonstrated computer literacy including the ability to manipulate programs and information to prepare and present a variety of reports, letters, proposals, policies and presentations to a high level.
• Commitment to our values of Courage, Diligence, Compassion, Wisdom and Friendliness

The Benefits

As a part of The Friendlies team, you will enjoy:

• Attractive salary packaging options and a variety of additional discounts and benefits within our hospital and pharmacies
• Career development opportunities and commitment to ongoing training, education and professional development
• Family friendly work environment close to professional child care services
• Find out more about why The Friendlies is a great place to work at https://thefriendlies.org.au

Vaccine Preventable Diseases (VPD) Requirements: It is recommended that as part of your employment for this role that you are vaccinated, and remain vaccinated, during your employment against the following vaccine preventable diseases:

• Measles
• Mumps
• Rubella
• Varicella (Chicken Pox)
• Pertussis (Whooping Cough)
• Hepatitis B