Practice Manager

Summary about this job

Detail information about job Practice Manager. Terms and conditions vacancy

This is a unique opportunity for an experienced medical receptionist to step into practice manager role (with some reception duties) or an experienced practice manager to work full time in a friendly environment in our beautiful rooms.

The culture of the practice is characterised by a high standard of integrity and professionalism with the aim of providing an outstanding level of patient care and support. Strong work ethics and values are of utmost importance. We are a small and close team and we value motivation, commitment, strong work attitude, open communication and teamwork as well as warmth and compassion.

The Role

The primary purpose of the role is to ensure the efficient and smooth running of the practice, to provide the highest level of patient experience & care and to actively promote and market the services of the practice and monitor productivity.

You will be supported by 5 other reception staff.

This is a full time position 4.5 days per week.

We are looking for someone who:

• Possesses a warm and caring professional manner
• Is well presented and articulate
• Has a high standard of integrity, is honest, trustworthy and loyal
• Is able to maintain confidentiality in regards to patients and the practice
• Is reliable and punctual
• Can perform both general reception duties when required, as well as practice management responsibilities
• Has excellent interpersonal skills
• Has exceptional attention to details and organisational skills
• Strong written and oral skills
• Excellent computer literacy
• Is able to multitask and prioritise
• Has can-do attitude and able to own and solve problems
• Enjoys learning, and has the ability to grow in this role

Key duties will include but not limited to:

• Ensuring in creating a warm and welcoming environment to each and every patient, making it a personal experience for them
• Provide admin support to other staff members and general reception duties when required; effective management of all patient data, appointments, procedures, correspondence and files, overseeing the cleanliness of the practice
• Ordering of office supplies and medical requirements
• Coordinate patients hospital bookings and liaising with other health professionals
• Educate patients about surgical options on phone and online inquires as well as during office consultations
• Establish and maintain excellent relationships with patients
• Assist in social media management and monitoring as required
• Monitor patient payments and debt control
• Monitor patient satisfaction
• Identify areas of improvement
• Promoting and marketing of the services provided by the practice
• Drive practice growth and profitability
• HR management
• Supervise admin staff including oversight of attendance and performance review
• Assisting the principals with daily needs

Experience and Qualifications

• Minimum 2 years previous experience in a medical Practice Management role is strongly desirable
• Previous experience in a Gynaecology/Obstetric practice as a Senior Secretary/ Practice Manager is highly regarded
• Minimum 5 years of experience as a senior medical secretary at a Specialist Medical Practice is required, if applying as an experienced secretary stepping up into Practice management role.
• Business administration qualification or Diploma of Practice Management preferred

If you think this role would suit you please apply via email to [email protected] with:

1. Cover letter – describing why you are the right person for this position
2. Resume – highlighting the qualifications and experience you have relevant to this position
3. Three professional referees contact details