Customer Service Coordinator - Medical Industry

  
We have an exciting opportunity in the medical supply industry for an experienced Customer Service Specialist!

Our client are a large Australian privately owned company that markets and sells high quality capital equipment and medical device consumables.  They are seeking a Customer Service Specialist.  The Customer Service Team form part of the Supply Chain group, which also consists of Purchasing, Data Management, Integrated Business Planning and the Warehouse. 

The Customer Service Coordinator is responsible for placing all customer orders, chasing purchase orders for payment, assisting with back orders and customer discrepancies.  You will support both internal and external customers on a daily basis, so a high level of professionalism and attention to detail is crucial to ensure customer expectations are met.
  
 
About YOU!
You have a love for customer service and passion for getting results. You must be a team player with the ability to prioritise efficiently. The ability to communicate clearly both verbally and written with a high level of attention to detail will see you succeed in this role.  A history of working in the medical industry and an understanding of medical terminology will greatly assist you in this role
  
What you will be doing:

• Answer national inbound phone calls using phone system and as per service level agreements
• Action all inbound emails and faxes through CRM by the standard daily cut off times;
  Process all customer sales orders & bookings using SAP CRM;
• Action all orders;
• Maintain customer interaction records in SAP CRM;
• Liaise with customers regarding back orders and pricing discrepancies;
• Process all customer returns using SAP CRM;
• Investigate customer inquiries and respond to customer requests;
• Assist and support other departments with their inquiries and requests;
  Investigate customer account disputes and arrange credits where necessary;
• Assist with reception duties including but not limited to mail, phone and queue coverage;
• Adhere to satisfactory BCM service level and SAP invoice accuracy agreements as advised by Customer Service Manager;
• Complete ad hoc reporting;
• Investigate open & blocked sales orders in SAP;
• Appointment of specialized duties based on specific customers and/or products;

Skills required:

• Great attention to detail;
• Excellent communication skills (written and oral);
• Excellent computer skills; prior SAP experience will be highly regarded
• Ability to multitask and prioritise effectively
• Ability to work full time

Salary: $50 - $55K+ super. Parking provided. North of the River location.

Interested?   
In order to apply, please attach your resume (in confidence) along with a cover letter in WORD format explaining why you believe you meet the listed criteria via the "Apply Now" link.    
  
For further information, please call Amy Robertson or Natalie Whittle at Scotford and Fennessy Executive Search on 9221 6111.

Due to a high volume of applicants, only those successful in making the shortlist will be contacted.