Level 3 ICT Desktop Support

Summary about this job

Detail information about job Level 3 ICT Desktop Support. Terms and conditions vacancy

As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Chandler Macleod and our Client are Equal Opportunity Employer's and encourage applicants from all backgrounds and gender to apply, including, Aboriginal and Torres Strait Islander candidates.

We are currently seeking a ICT Level 3 Support Technician on a minimum 3 month contract. This is with a possible chance of extension.

Responsibilities:

• Provide technical support and advice to Shared Services ICT staff and customers relating to various Microsoft desktop and server Operating Systems, Windows Server Print Queues, an extensive range of applications installed on the enterprise wide Standard Operating Environment (SOE) and particularly the below technologies:

• Installation, configuration, and troubleshooting of Windows-based workstations in an enterprise environment.

• Fundamental knowledge of Microsoft Windows Server 2008 and above.

• Create and Maintain printer queues in an enterprise environment

• A solid understanding of Active Directory Domain Services (AD DS). For example, domain user accounts, domain vs. local user accounts, user profiles, and group membership.

• Basic understanding of security concepts such as authentication and authorization.

• Basic understanding of scripting, Windows PowerShell and experience working from a command prompt.

• Liaise with stakeholders including business units and customers to troubleshoot problems and identify root cause of incidents.

• Develop and maintain relevant technical and procedural documentation.

• Using the ITIL based work flow tool Service NOW to accept, track progress of and complete assigned jobs in the Level 3 Support queue.

If you would like to be considered, please APPLY NOW and submit your current CV