CX Senior Designer

Summary about this job

Detail information about job CX Senior Designer. Terms and conditions vacancy

• Exciting opportunity to build our HCD practice
• Newly created role with scope to grow
• Mitcham location with onsite parking

Yarra Valley Water provides essential water supply and sanitation services to over 1.7 million people who live and work in the northern and eastern suburbs of Melbourne. As an industry leader involved in exciting and innovative service solutions, we are committed to delivering exemplary water and sanitation services that contribute to the health and wellbeing of current and future generations.

We’re passionate about delivering extraordinary outcomes. Our award-winning culture fosters an inclusive, collaborative work environment and provides the development opportunities, flexibility and support that enable high levels of achievement and personal satisfaction. Our long-term strategy includes a commitment to put customers at the centre of how we think, and what we do, and to adopt a restorative approach to looking after the environment. We’re for thriving communities, and our work environment is a match for our strategic commitments.


The Role
The CX Senior Designer will lead the human centred design (HCD) practice at Yarra Valley Water. Operating within our newly created Customer Experience Division you will apply human centred design principles to optimise service delivery across the business. You will use your knowledge and experience to solve challenges in creative and human-centric ways resulting end-to-end holistic user experiences.

You will guide the team and wider business to hear and see the stories of our customers, and implement actions to improve customer experience. This will involve taking the lead on various projects through to completion, and fostering a culture of continuous improvement and developing the HCD capability in the team.


Skills and Experience
You will be passionate about growing people-first services. A strategic thinker, you will have an inquisitive nature and be innately resilient. Further, you will be able to demonstrate experience in the following:

· Tertiary qualification in Business, Design, HCD or related field

· Extensive professional experience in product or service design using HCD principles

· Process improvement design and implementation

· Experience as Product Owner/Manager in Agile system development

· Successfully scoping, planning and executing projects in accordance with a phases & gates development process or agile development approaches

· Leading, developing and managing significant customer experience design projects

· Understanding and synthesizing user needs using a variety of practices

· Design strategy, trends and how they apply to brand and service/product planning

· Ability to build and maintain strong working relationships with colleagues, partners and “users”

· Demonstrated experience and capacity to work effectively with a diversity of colleagues and ability to influence the same across the organisation

· Experience with concepting, ideation, and iterative prototyping

The Benefits

· This role is classified as Senior Manager with an attractive remuneration package, with the ability to earn up to 15% bonus and package in a discounted vehicle

· Flexible working arrangements considered

· Training and development opportunities

· Onsite parking, canteen and fitness group

· Free flu vaccinations

· Social events, skill-sharing and networking opportunities


For further information please contact us at .

How to apply
Applications should be submitted through the 'Apply Now' button and include a supporting Cover Letter and Resume.

Closing date: Monday 23 July 2018

Yarra Valley Water is committed to creating a diverse and inclusive workplace, and strongly encourages applications from all types of people, from all walks of life. We believe diversity of thinking fosters innovation and delivers better outcomes for our customers, and we value a workforce that’s a match for our diverse community.

This position is available for Yarra Valley Water employees and external applicants.

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks, if required for the position (which may include police records checks).