TEAM MEMBER, DESKTOP & MOBILITY SUPPORT – TECHNOLOGY & INNOVATION
Technology & Innovation is seeking experienced applicants to be considered for the role of Team Member Desktop & Mobility Support within the AFP.
Summary about this job
Government - Federal
Company: AUSTRALIAN FEDERAL POLICE
Work type: Full Time
Salary: $73,208 - $86,061
Detail information about job TEAM MEMBER, DESKTOP & MOBILITY SUPPORT – TECHNOLOGY & INNOVATION. Terms and conditions vacancy
- Attractive remuneration package
- Work in a variety of areas
- Wtraining and development pathways
The mission of the AFP is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.
Applications are invited from suitably qualified people who are interested in an appointment to the AFP. Applicants should demonstrate a commitment to the core values of the AFP.
Consideration will only be given to applicants who have addressed the Selection Criteria.
The AFP offers a generous remuneration and conditions package, including six weeks annual leave, leave to maintain a healthy work/life balance, and Commonwealth superannuation provisions.
The AFP is committed to recruiting from the diverse groups that make up Australian society. We believe that all Australians should have the opportunity to compete for careers in the AFP without being disadvantaged by gender, race, ethnicity, disability, sexual orientation, age, attitude or other difference.
In support of the Government’s Closing the Gap Strategy: Indigenous Economic Participation Agreement, the AFP is aiming to increase its recruitment of Indigenous Australians, and strongly encourages Aboriginal and Torres Strait Islander people to apply for this vacancy.
Unless otherwise noted, applications quoting relevant vacancy reference number must be lodged by 4pm (AEST) Thursday, 26 July 2018
TEAM MEMBER, DESKTOP & MOBILITY SUPPORT – TECHNOLOGY & INNOVATION
AFP Band 4 $73,208 - $86,061
VACANCY REFERENCE NUMBER 0454/18
Technology & Innovation is seeking suitably experienced applicants to be considered for the role of Team Member Desktop & Mobility Support within the ICT Support section of the Australian Federal Police (AFP), Melbourne Office.
This role sits within the T&I Support Desktop & Mobility Support team, and is part of the IT Services and Operations branch.
The successful applicant will be responsible for providing efficient and responsive day-to-day desktop support that meets the operational and business requirements of the AFP. This includes problem solving, investigating and resolving user issues to do with hardware and systems relating to: desktops & laptops, MFDs, mobility devices, etc.
- Formal IT qualifications from a recognised tertiary institution or extensive demonstrated equivalent skills and experience.
- Supporting networked environments
- Microsoft systems and tools (including Windows, Active Directory, SCCM, MS Office and Exchange)
- Service and request management tools (for ticketing and job queue management)
The successful applicant will possess both strong verbal and written skills. They may also occasionally be required to work outside normal business hours, be rostered to provide out of hours on-call support and to travel interstate.
Please note that this position requires a Level 1 Negative Vetting security clearance, or the ability to obtain one.
Contact Officer: Adam Langan, Team Leader, Desktop & Mobility Support (Canberra)
Closing Date: 4pm (AEST) Thursday, 26 July 2018
The AFP’s application process for non-policing vacancies consists of two-steps for non-AFP employees. (Existing AFP employees only need to undertake step 1 of the process).
Preliminary step: It is strongly recommended that you take action now to obtain a copy or copies of your driving history through the relevant local motor registry or Road Traffic Authority.
Step 1 Application:
- applicants complete and submit an online application;
- resumes and any other relevant documentation are to be uploaded to the application form and submitted before the closing time; and
- once your application has been submitted you will receive an automated email confirming receipt of the application with instructions on how to access the AFP Employment Suitability Questionnaire.
Step 2 AFP Employment Suitability Questionnaire (ESQ):
The ESQ is the tool in which applicant’s character is assessed against the employment character standards.
Following the instructions contained in the email from AFP Recruitment confirming receipt of your application, the ESQ must be completed and submitted by the closing date of the applications.
All applicants are required to obtain a copy of their Traffic History. If you have resided in different states or territories, you must supply a traffic history from each state or territory.
You are required to include 10 years of traffic history and not older than 3 months from date of application. If you have a traffic history report from more than one state or territory, you will need to scan all documents and attach to your application as one.
Traffic history information is available from the local Motor Registry in your state or territory. Do not upload individual infringement notices or unofficial documentation.
You are required to inform the Recruitment Team ([email protected]) of any offences, infringements or police charges that occur during the recruitment process.
Omitting to supply relevant details may jeopardise your application.
If you do not currently hold, and have never held, a driver’s licence you should upload a Statutory Declaration providing this information.
If you have lived overseas, or have travelled extensively, please provide a Statutory Declaration stating the period you held a licence and listing any traffic offences. If you did not hold a licence during this period, please provide a Statutory Declaration stating this information. Statutory Declarations can be found online.
You need to allow two to three weeks to get access to this information as a minimum. It is recommended that you request these reports at the commencement of your application.
Once the ESQ has been completed applicants will receive an automated email confirming receipt of the ESQ.
Interested applicants should refer to the Applicant Information Pack for details on the inherent requirements, employment character standards and required documentation to ensure they are best prepared to submit an application.
If you have any questions about the ESQ or Traffic History, please contact AFP Recruitment on (02) 6131 5555.
For more information about the AFP’s Employment Character Standards, please go to:
For information on these positions, and other employment opportunities in the AFP, please visit our website or ring the contact officer.