Customer Service
O&M a leading hair care company is looking for a high-energy, customer-focused, self-starter to join its team in a Customer Service call-centre role.
Summary about this job
Customer Service - Call Centre
Company: Original & Mineral
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-3-3857-5814
Fax: +61-3-4253-4939
E-mail: n\a
Site: n\a
Detail information about job Customer Service. Terms and conditions vacancy
Customer service position
Full-Time position
About us:
Original & Mineral (trademark O&M) is a leading Australian-born hair care brand that has a loyal following both in Australia and all over the world. For over 20 years O&M has pioneered the natural hair care revolution, challenging the norms by replacing the usual harsh chemicals with
high–performing natural ingredients . Our vision is to bring nature and luxury together in a range of hair colour, care and styling products that are safe, effective and beautiful to use. O&M products now sit on the shelves of top salons and boutique retailers around the world.
About you:
Our Head Office team is looking for a high energy, positive and enthusiastic team member to join our Eastern suburbs based office.
You are a customer–focused, solution–oriented person and are also resourceful, resilient and have excellent attention to detail. As you will be receiving all inbound customer calls and emails, you need to be passionate about customer service. You thrive on working in a fast–paced environment, have good problem solving abilties as well as exceptional verbal and written communication skills.
O&M is entering an exciting growth phase so you are someone who adapts well to change and is motivated by opportunities to improve and grow. At the same time you will need to be organised, work well under pressure and manage your time effectively.
As O&M is a young and dynamic company there are also opportunities for growth and career development for the right person.
About the role:
The main responsiblities you will have include, but are not limited to:
- Receving inbound customer calls and emails
- Providing customer support and assisting with customer inquiries
- Processing customer orders
- Providing pricing and delivery information
- Maintaining and updating customer databases
- Updating social media platforms
- Assisting with general administrative tasks as directed
- Logistics coordination
To be considered for this role you have:
- At least 2 years experience in a Customer Service roll handing inbound and outbound calls
- Computer literacy including MS Office and general skills with CRM database software
- Excellent verbal and written communication skills
- Ability to multi–task and work autonomously
- Strong problem–solving, organisation and time management skills.
- Positive, flexible and enthusiastic attitude
- Professional phone manner and presentation
APPLY NOW if you are looking for an exciting challenge with a fast growing, innovative, leading brand and you meet the criteria for this role.