Outbound Telephone Account Manager

Summary about this job

Detail information about job Outbound Telephone Account Manager. Terms and conditions vacancy

• Global market leader in logistics and supply chain | Based Lidcombe
• Collaborative team environment | Busy outbound contact centre
• Focus on managing a portfolio of customers via a structured phone call cycle

• Global market leader in logistics and supply chain | Based Lidcombe
• Collaborative team environment | Busy outbound contact centre
• Focus on managing a portfolio of customers via a structured phone call cycle

Are you an experienced Internal Sales/Telephone Sales professional looking to join a global ASX listed blue chip organization and take the next step in your career?

As part of the Sales and Service team, your role will be to manage and service a portfolio of  CHEP Australia customers through telephone contact in order to build relationships, resolve queries and identify and convert opportunities to grow market share. This role will be based at our Lidcombe office and reports directly to the Team Leader, Telephone Account Management.

The key responsibilities of this role include:

• Creating rapport with your portfolio of 300-350 customers over the phone, following a structured 3 month call cycle (11 outbound calls/day)
• Owning, retaining and growing your nominated accounts through regular ‘customer telephone visits’
• Solving in-depth and complex customer issues relating to their account with CHEP, delivering superior customer service.
• Identifying and cross selling CHEP’s service offerings and platforms to customers within the designated portfolio
• Introducing existing customers to the latest CHEP technology, policies and processes to enhance customer engagement

The ideal candidate will possess the following skills, experience and qualifications:

• Experience in a busy outbound telephone sales role with solid relationship or territory management experience
• Well-developed negotiation and time management skills
• Excellent customer service and relationship building skills
• Demonstrated skills in working with Microsoft Office programs including Word, Excel, PowerPoint and Outlook.
• Experience working with a CRM and SAP would be an advantage
• Experience in quickly and efficiently solving customer issues
• A can-do positive attitude with an empathetic nature
• The ability to handle multiple tasks/projects and operate well under pressure

About CHEP

As a market leader in supply chain equipment pooling, you'll be working for a company that is changing the way goods get to market. CHEP continuously sets the industry standard and provides the latest innovations in reusable supply chain packaging and solutions. CHEP is an inherently sustainable business and helps our customers to achieve leaner, greener and safer supply chain logistics processes, to ensure that you'll be working for the good of business and humanity every day.

CHEP Australia offers a range of employee benefits including a competitive salary, bonus opportunities, a supportive learning and development culture and a wide range of opportunities to assist you in achieving your career aspirations. CHEP Australia, as part of Brambles, is large enough to take you anywhere and small enough to make sure you get there. With a focus on career pyramids instead of ladders, we move our people up and across functions and companies to deepen their transferable skills and acquire broader business experience.

Our team boasts a friendly and fun culture that celebrates successes, with award winning engagement and enablement, and results achieved through collective intelligence, collaboration and teamwork.

With a highly inclusive workplace rich in diversity, CHEP Australia celebrates the diversity of thought, backgrounds, style and working arrangements of our people to ensure that we reflect the communities and customers that we serve.

Join our team to be part of an international growth company with an advanced business model, solving complex supply chain problems for more than 300,000 companies around the world.

Interested? To apply please click the 'Apply Now' button below. Please include a covering letter addressing the above criteria with your application.

Agencies please note: recruitment for this position is being managed directly by CHEP Australia. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.

In order for your application to be considered, you will require full working rights in Australia. We are unable to offer sponsorship at this time.