CUSTOMER SERVICE SUPERSTAR - BRISBANE CBD
Are you looking for a customer facing role? Do you want to work within a supportive environment? Do you have banking / finance / insurance experience?
Summary about this job
Customer Service - Call Centre
Company: HOBAN Recruitment
Location: Brisbane
Work type: Contract/Temp
Salary: n\a
Phone: +61-3-1890-4306
Fax: +61-2-4635-1834
E-mail: n\a
Site: n\a
Detail information about job CUSTOMER SERVICE SUPERSTAR - BRISBANE CBD. Terms and conditions vacancy
Our client is a well-known and respected member owned banking organisation that has a focus on putting its members first. With this in mind, HOBAN is looking for a self-starter for a 3 month call centre position based within the Brisbane CBD. This position calls for someone who is customer service driven and has a professional attitude.
This is a fantastic opportunity for someone who is looking for a new challenge with the added benefits of a generous hourly rate, supportive management and flexibility with shifts!
What kind of responsibilities will I have?
- Answering member enquiries via phone, email or social media
- Resolving member complaints and ensuring customer satisfaction
- Undertaking transactional processing duties
- Identifying members’ needs and recognising opportunities to sell products
- Providing administrative support when necessary
- Completing risk and compliance tasks where necessary
What kind of experience and skills are you looking for?
HOBAN is ideally looking for a professional individual with previous experience within the banking/finance or insurance industry. With this in mind, you will have:
- Excellent communication skills (verbal and written)
- High attention to detail and accuracy
- Strong professional drive
- Ability to work autonomously and within a team environment
- Ability to build positive relationships within members / stakeholders
- Be positive, punctual and hardworking and also have a bit of fun along the way!
- Intermediate computer literacy (particularly Microsoft Office)
- Strong customer service skills and prior demonstrated experience within a service setting (inbound)
This role sounds like me, how do I apply?
- Apply online, completing all application questions
- Provide an up-to-date resume including employment dates, duties and type of employment (contract / temporary / permanent)
- Provide 1-2 page suitability statement based on the above skills/experience criteria (attached as a cover letter or within resume)
- Include 2 current contactable referees (phone numbers and email addresses preferred)
Due to the nature of this role, successful applicants will need to undergo an online cognitive assessments and a criminal history check.