Case Manager - Complaints Handling
Freedom Kitchens is looking for an experienced Case Manager- Complaints Handling to assist our customers to build their dream kitchen.
Summary about this job
Customer Service - Call Centre
Company: Freedom Kitchens
Location: Gosford & Central Coast
Work type: Full Time
Salary: n\a
Phone: +61-2-7242-3176
Fax: +61-8-4823-2624
E-mail: n\a
Site: n\a
Detail information about job Case Manager - Complaints Handling. Terms and conditions vacancy
- Market Leading Company
- Exciting Career Opportunity
- Located on the Central Coast NSW - Somersby
Kitchen Group opened its first showroom in 1996 and there are currently 60 showrooms integrated into the Freedom and Good Guys stores across NSW, VIC, QLD and ACT.
We take inspiration from the latest European kitchen trends and because we manufacture locally, can adapt concepts and bring on trend designs rapidly to the Australian market.
This is an outstanding opportunity for an experienced Case Manager to develop their efficiencies and expertise in customer service. You will be responsible for ensuring a positive experience for all of our customers via a consistent and exceptional service.
Key role responsibilities will include, but not limited to:
- Investigate and resolve customer service complaints
- Document and report on customer service matters
- Implement fair customer solutions
- Make recommendations that improve the customer experience by reviewing processes, policies and procedures
To be successful in the role, you will require have the following experience:
- Experience in customer complaints handling
- Experience in external dispute resolution
- Experience in call centre, or similar telephone-related, customer service background
- Exceptional written and verbal communication skills
- Strong Computer Skills
- Ability to multi-task and remain calm under pressure
- Kitchen or renovation background would be highly regarded
If you are solution focused and passionate about providing exceptional customer service, we would be pleased to hear from you.
Only candidates successful for an interview will be contacted.
By applying for roles with us, you are consenting to complete relevant background checks and that you have the appropriate working rights to be employed in Australia.